Account Manager

About the Role

The Associate for Outsourcing at Vistas Global plays a crucial role in supporting the daily functions of the outsourcing department. This position involves managing client communications, coordinating the delivery of services, and maintaining thorough documentation related to outsourcing contracts. Additionally, the role includes conducting research and analysis to aid the company’s business development efforts and ensuring services are executed smoothly.

Key Responsibilities

• Assist Analysts and Executives in overseeing client accounts and ensuring effective service delivery within the outsourcing domain.
• Handle client communications such as responding promptly to inquiries, arranging meetings, and resolving service-related issues.
• Collaborate with internal teams to guarantee timely and precise delivery of outsourcing services.
• Prepare and maintain up-to-date documentation pertaining to contracts, client interactions, and service execution.
• Conduct fundamental research and analyze market trends and industry changes to spot new business opportunities.
• Monitor client satisfaction levels, collect feedback, and support initiatives aimed at continuous improvement.
• Ensure all activities adhere strictly to company policies and relevant industry regulations.

Key Performance Indicators

• Maintain a client satisfaction rate of 90% or above.
• Respond to at least 95% of client inquiries within 24 hours.
• Achieve a 90% or higher success rate in service delivery.
• Ensure 100% accuracy in contract and service-related documentation.
• Support research efforts that identify at least one new business opportunity quarterly.
• Deliver research reports with no less than 95% accuracy and punctuality.
• Maintain full compliance with company and industry policies.
• Keep all required documentation complete and flawless.

Qualifications and Skills

• A bachelor's degree in Business Administration, Human Resources, or a closely related discipline is required.
• 1 to 2 years of experience in a support capacity within the outsourcing sector or a comparable setting.
• Excellent communication and strong organizational skills.
• Ability to juggle multiple tasks and consistently meet deadlines.
• Proficiency with MS Office applications and CRM platforms.