Vikram Sisodia

About

Experienced IT Service Management professional with 13+ years of expertise in ITIL-based service delivery, process optimization, and stakeholder management. Skilled in incident, problem, change, and SLA management across enterprise infrastructure and transformation environments.

Experience

• Consultant- IT SM -Infra and Service Delivery
  Accenture
  Apr 2025 – Present
• Assistant Consultant- Project Management- ITSM Lead
  Tata Consultancy Services Ltd.
  Aug 2012 – Mar 2025

Education

• MBA in Operations
  Amity University
  Operations · 2010 – 2012
• B.E. in Electronics & Communication Engineering
  Arya Institute of Engineering and Technology
  Electronics & Communication Engineering · 2005 – 2009
• 12
  Ryan International
• 10
  Ryan International

Skills

• Change Management
• Vendor Management
• ServiceNow
• Scrum
• SLA management
• Process Optimization
• Incident management
• Problem management
• KPI reporting
• Stakeholder engagement
• AI Automation
• Service delivery
• ITIL
• RCA
• Agile
• BMC Remedy
• Cloud
• Predictive Monitoring

Courses & certifications

• Oracle Cloud Infra AI Foundation · Oracle
• Google Associate Cloud Engineer (GCP-ACE) · Google
• Google Cloud Digital Leader (GCP-CDL) · Google
• AI Agents
• Google GenAI Leader · Google
• ITIL Foundation v4
• PRINCE2 Foundation

🗣️ Languages

• English · Fluent
• Hindi · Fluent

🎯 Hobbies & interests

• Brain Teasers
• Workout
• Music
• Sketching