Selasie Yawa Lawson

Customer Service Team Leader · Operations and Service Quality Professional

Accra, Ghana

@selsy

0 followers

About

Experienced customer service and operations professional with a background in team leadership, administrative support, and service quality management. Strong communicator with experience coaching teams, improving customer experience, and supporting business operations.

Experience

Team Leader

Concentrix Ghana

Nov 2023 – Feb 2025
Customer Service Representative

Concentrix Ghana

May 2023 – Oct 2023
Administrative Assistant

Cassel Company

May 2020 – May 2023
Trainee Manager

Anantara Thai Spa

Nov 2018 – Apr 2020
Service Quality Officer

The Beige Bank

Mar 2017 – Sep 2018
Personal Assistant to The Director

Madabu Company Limited

Sep 2016 – Feb 2017
Customer Care Representative

Access Bank Limited

Aug 2015 – Aug 2016

Education

B.A. Linguistics and French

University of Ghana, Legon

Linguistics and French · Sep 2011 – May 2015
High School

Krobo Girls Senior High School

2007 – 2011

Skills

Courses & certifications

Customer Service Excellence
Certified BPO Team Leader

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