Working Student Professional Collections Spain

About Mercedes-Benz Bank AG

Mercedes-Benz Bank Service Center in Berlin operates as a subsidiary of Mercedes-Benz Mobility AG and handles all commercial financial services connected to Mercedes-Benz vehicles, from smarts to buses. The corporate culture revolves around fairness, transparency, and integrity. The company aims to deliver premium leasing, financing, and insurance services with competence, efficiency, and flexibility. Located in Berlin Alexanderplatz, the team consists of over 600 employees and offers a welcoming, inclusive working environment in one of the top employers in Berlin-Brandenburg.

Role Overview and Responsibilities

The Early Collections Department supports the Madrid-based Mercedes-Benz Financial Services Spain by managing early payment delinquencies. The role involves direct customer engagement using tailored communication and negotiation strategies and coordinating with external agencies for tasks like repossessions and vehicle transport. Close collaboration with Spanish and Berlin-based departments ensures smooth case handling and an enhanced customer experience.

• Conduct comprehensive research using online platforms, dealerships, and optical archives to retrieve client contact information when initial contact attempts fail.
• Work closely with diverse teams across Spain and Berlin on matters including customer complaints, accounting, insurance, repossession, remarketing, and legal collection processes.
• Assist with various administrative duties as needed to support the collections process.

Applicant Qualifications

• Currently enrolled in legal or banking studies is preferred; comparable fields of study will also be considered.
• Experience or familiarity with collections processes is advantageous.
• Fluency in Spanish and strong proficiency in English are mandatory.
• Highly motivated with a robust learning mindset and a drive to achieve excellence and continual self-improvement.
• Strong negotiation, communication, and assertiveness skills complemented by perseverance.
• Excellent teamwork abilities and a dependable, autonomous working style.

Additional Information

• This is a temporary appointment, ideally lasting about six months.
• The position will commence around October 2026.
• Applicants should provide a resume, cover letter, certificates, current enrollment verification (semester certificate), and proof of standard study duration.
• Disabled candidates or those with equivalent status are encouraged to apply; dedicated support is available during the application process.

Benefits

• Meal allowances
• Company pension schemes
• Option for hybrid working arrangements
• Health and wellness programs
• Employee discounts
• Flexible working hours
• Organized employee events
• Coaching opportunities
• Onsite medical officer
• Barrier-free workplace accessibility
• Good transport connections
• Parking facilities

Contact

Mercedes-Benz Bank Service Center GmbH, Otto-Braun-Strasse 78, 10249 Berlin.