Work Opportunities Coordinator

Overview

This entry-level role is based at the Talbot County Department of Social Services (DSS) and delivers secretarial and clerical support to the Work Opportunities Program, its supervisors, and staff. The position involves various tasks essential to the program's functioning and agency operations.

Key Responsibilities

• Prepare and maintain statistical and numerical reports and records.
• Assist in developing, updating, and managing office procedures.
• Utilize word processing, database, spreadsheet, or desktop publishing software to create reports, charts, graphs, and other documentation.
• Organize and coordinate customer events, including the Resource Fair.
• Provide secretarial support to Family Investment Administration (FIA) leadership and personnel.
• Handle incoming telephone calls from the Customer Call Center and local hotline.
• Manage incoming customer correspondence received via mail or email by sorting, reading, and distributing appropriately.
• Perform data entry tasks using software applications such as WORKS and E&E, involving entry, editing, validation, search, retrieval, and updating of customer information.
• Offer backup clerical assistance for agency functions, including coverage at the reception desk.
• Be prepared to assist with county emergency shelter activation when required.

Preferred Qualifications and Skills

• Proficiency with Microsoft Office and/or Google Suite applications.
• Ability to type at a minimum speed of 40 words per minute.
• Familiarity with standard office procedures, practices, and equipment.
• Good command of business English, including spelling, punctuation, and grammar.
• Commitment to maintaining confidentiality of Personally Identifiable Information (PII).