Ward Clerk

Role overview

Leicestershire Partnership NHS Trust is seeking motivated and enthusiastic people to work as Ward Clerks across two community hospital settings. One opportunity is based at Melton Community Hospital, and the other is at Loughborough Community Hospital.

The Melton role is for 22.5 hours across three days per week, with working days spread between Monday and Sunday. The Loughborough role is for 30 hours across four days per week, also across Monday to Sunday, and includes support for two wards. Shifts fall within the 08:00 to 16:00 rota window.

Ward Clerks play an essential part in busy inpatient multidisciplinary teams. You will often be the first person that visitors, relatives and external clinicians meet or speak to, so a calm, helpful and professional approach is important. The wards support sub-acute care, complex rehabilitation and palliative care. You will be a visible source of information and practical support, helping the ward run smoothly.

This is a suitable role for someone who is well organised, communicates clearly, and enjoys working with people.

Key duties

• Act as a first point of contact for relatives and carers, handling phone calls with patience and sensitivity.
• Provide everyday clerical and administrative support to the multidisciplinary team.
• Help maintain accurate record keeping, including correct documentation of admissions and discharges.
• Respond to ward enquiries from visitors and professionals, and direct them to the appropriate staff member when needed.
• Support the ward in a setting where indirect exposure to distressing or emotional situations may sometimes occur.

Additional information

Free on-site parking is available, and a local bus stop is nearby. The Trust supports a healthy work-life balance and offers flexible working options where possible.

Please note that sponsorship cannot be provided for this position. The minimum number of hours that can be considered is 22.5 per week, so applicants who need sponsorship or cannot meet that minimum should not apply as an interview cannot be offered.

The advert may be closed early if enough suitable applications are received, so early application is advised.

About the employer

Leicestershire Partnership NHS Trust provides community health, mental health and learning disability services for people of all ages. Its services are delivered across more than 100 settings, from inpatient wards to community locations, by around 6,500 staff serving over 1 million people in Leicester, Leicestershire and Rutland.

The Trust aims to build a workforce that reflects the local community, promotes equal opportunities in both employment and service delivery, and welcomes applications from all sections of the community, especially underrepresented groups.

Information about benefits, leadership behaviours, and recruitment-related guidance, including the use of AI in the hiring process, is available in the applicant information document.

Requests for alternative hours or different working patterns will be considered in line with flexible working policy.

New substantive staff, excluding medical staff, are normally appointed subject to a 6-month probationary period.

All roles require the right to work in the UK.

If a DBS check is required, the cost will be paid by the individual and recovered from salary after commencement.

Applicants at risk within the local NHS who meet the essential criteria will be given interview preference.