UX Researcher

Overview

You will serve as a UX Researcher focused on the Identity Security field, driving a profound and collective understanding of user behaviors, requirements, and challenges. This role spans multiple products and aims to enhance decision-making at both individual product and overall portfolio levels.

In close partnership with Product Management and Design teams, you will inform early discovery stages, mitigate risks, and ensure that user needs are effectively represented in an intricate identity and access management ecosystem.

Your contributions will help create integrated, intuitive, and impactful user experiences while preventing isolated decision-making among teams.

Key Responsibilities

• Collaborate as a strategic partner with Product and Design leadership to correctly identify problems and determine when research will reduce uncertainty.
• Lead various research phases including discovery, validation, and iteration by selecting appropriate methods tailored to decision-making requirements.
• Work closely with design teams on study planning and prototype development to ensure focused and practical research outcomes.
• Analyze and consolidate findings into actionable insights that inform broader product strategies beyond individual features.
• Identify patterns across different products and user journeys to inform strategy and help prioritize trade-offs at opportune times.
• Deliver insights engagingly via collaborative sessions, compelling narratives, and direct stakeholder interactions rather than relying solely on reports.

Research Enablement and Operational Duties

• Cooperate with Senior Researchers to establish and implement criteria that ensure teams engage with users with clear research objectives.
• Share responsibility for participant management, continually improving recruitment methods, participant handling, and incentive systems.
• Integrate research efforts with other customer feedback channels such as NPS, user advisory boards, and events to maintain high-quality data and research rigor.
• Facilitate just-in-time research and scalable support frameworks for designers and Product Managers working on less prioritized tasks.
• Support the research request and knowledge management processes, enhancing accessibility and reuse of findings across teams.

Qualifications and Experience

• 3 to 6+ years of professional experience in UX Research or related fields closely collaborating with Product and Design partners.
• Proven background conducting research for SaaS and/or enterprise-grade products involving complex technical workflows.
• Extensive experience leading full-cycle qualitative research; quantitative research skills are beneficial.
• Strong track record of transforming research results into clear, strategic insights that guide product directions and trade-offs.
• Experience contributing to research operations, including participant management, intake process optimization, standards setting, and knowledge maintenance.
• Capability to empower non-researchers by mentoring designers and Product Managers in conducting lightweight research adhering to best practices.
• Excellent communication skills, able to confidently engage both technical and non-technical audiences.
• Fluent in both written and spoken English.

Preferred Skills

• Experience with identity, security, platform, or other technically complex research domains.
• Familiarity with accessibility guidelines such as WCAG and inclusive user research methodologies.
• Demonstrated ability to work across multiple product teams or manage research at a portfolio level.
• Practical experience using research tools like Tetra Insights, UX Tweak, or comparable platforms.
• Research background in AI-enabled or agentic product environments including copilots, automation, or decision-support technologies.