Telesales Executive

Role Overview

This position involves engaging potential students and clients over the phone to promote study abroad programs and test preparation services, offering detailed information while nurturing leads to successfully convert inquiries into appointments.

Key Responsibilities

• Reach out to prospective students via outbound and respond to inbound calls professionally.
• Clearly communicate details about the company's study abroad and test preparation offerings.
• Assess leads by understanding their academic goals, career aspirations, budgets, and destination preferences.
• Arrange appointments for counseling sessions by qualified leads.
• Maintain ongoing communication using calls, WhatsApp, SMS, and email to enhance lead conversion rates.
• Accurately record all customer and lead interactions within the CRM platform.
• Address customer questions, objections, and concerns in an effective and courteous manner.
• Aim to meet and exceed daily, weekly, and monthly call and conversion targets.
• Collaborate with counselors to facilitate efficient lead handover and follow-up processes.
• Develop enduring relationships with prospective students and their families.
• Stay informed of company programs, admission timelines, and promotional activities.
• Attend sales meetings, training, and performance evaluations to enhance skills and achievements.