Telecalling Officer

About the Company

Rezolution is a pan-India debt collection enterprise with over a decade of experience, employing more than 750 professionals across 60+ cities. The company advances the collections sector by integrating AI-based collection tools, leveraging a digital-first approach for customer engagement, and fostering a high-performance team. Their Thane Performance Centre acts as the premier location for advanced tele-collections.

Role Overview

The position focuses on managing accounts that are overdue or at risk of delinquency by engaging customers through structured scripts, securing payment commitments, and maintaining adherence to quality and compliance standards.

Key Responsibilities

• Engage with delinquent and pre-delinquent customers using predefined scripts to notify them of overdue accounts.
• Secure promises to pay from customers.
• Respond to inquiries concerning products or company information.
• Investigate the reasons behind payment defaults by questioning customers.
• Maintain and update customer data and interactions within the collections CRM system.
• Ensure compliance with all call quality standards.
• Strive to exceed set targets and consistently meet productivity benchmarks in real-time.
• Demonstrate teamwork and contribute to the overall unit’s productivity and efficiency goals.

Required Skills and Attributes

• Energetic individuals with excellent communication abilities.
• Prior proven experience in tele-collections, tele-sales, or service-oriented roles.
• History of successfully achieving targets in collections, sales, or service functions.

Eligibility

Applicants must have mandatory DRA certification and relevant experience in tele-collections, tele-sales, or related service roles.

Compensation and Benefits

Includes performance-based incentives that can amount up to 100% of the fixed salary, tied to monthly or quarterly performance outcomes.