Telecalling Executive

Job Overview and Responsibilities

This position involves generating leads and driving sales through proactive outbound and inbound telecalling efforts. Candidates will reach out to potential customers using company-provided databases, presenting organizational products and services via tailored scripts, while adjusting communication style based on client interactions. They will manage smaller sales transactions independently and refer higher-value opportunities to senior team members.

Customer Relationship Management and Reporting

Maintaining precise and updated customer records in CRM platforms such as Salesforce or Zoho CRM is essential. The role includes logging detailed client interactions, feedback, and planned follow-ups. Daily reporting of call metrics including total dialed, engaged calls, conversation duration, and sale conversions to team leadership is required.

Complaint Handling and Support Functions

The executive will serve as a liaison addressing customer complaints, coordinating with technical teams for problem resolution, and handling objections related to pricing, competition, or doubts through fact-based responses.

Behavioral Skills Required

• Effective active listening to understand customer issues clearly without interruptions.
• Strong resilience to persist through frequent rejection while maintaining motivation.
• Competent time management to juggle calling, data entry, and follow-up communications efficiently.