Technical Recruiting Coordinator

Company Overview

Decagon is a premier conversational AI platform that enables leading brands to offer high-touch, personalized customer experiences. Trusted by enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, the company powers AI agents that engage customers across voice, chat, email, SMS, and other communication channels. Decagon aims to transform customer service from traditional support to richer, faster, and more meaningful interactions. Supported by leading investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, it is an in-office company guided by core values including Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.

About the Team

The Engineering Recruiting team plays a crucial part in securing top engineering talent. As a Recruiting Coordinator, you will facilitate the hiring of engineers who are shaping the future of AI.

Role Description

• Manage comprehensive interview scheduling, coordinating complex calendars involving candidates, interviewers, and leadership to ensure smooth processes.
• Deliver an exceptional, high-touch candidate experience from initial contact through to hiring decisions.
• Maintain clear and proactive communication across candidates, interviewers, hiring managers, and cross-functional partners including HR, executive assistants, workplace teams, and finance.
• Collaborate closely with recruiting and leadership teams to anticipate and resolve scheduling conflicts, maintaining strong hiring momentum.
• Ensure meticulous management of scheduling tools and recruiting databases, guaranteeing accuracy and flawless execution of processes.
• Monitor hiring timelines and service level agreements, identifying trends or risks and communicating them to recruiters and hiring managers.
• Drive improvements in coordination practices by identifying workflow efficiencies, leveraging AI technologies, and enhancing the candidate experience on a large scale.

Qualifications

• Bachelor’s degree in any discipline.
• Experience working in dynamic, fast-paced environments.
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Comfort with ambiguity and proactive problem-solving capabilities.
• Reliability and a reputation for consistently following through on commitments.
• Motivation to develop a career in engineering recruiting.

Preferred Experience

• Familiarity with Ashby or similar applicant tracking systems.
• Background supporting recruiting or technical/engineering teams.
• Experience in high-growth startup settings.
• Use of AI tools to optimize operations and workflows.

Compensation and Benefits

The salary range is between $90,000 and $110,000 annually, accompanied by equity options. Benefits for full-time employees include a flexible vacation policy (subject to local regulations), comprehensive medical, dental, and vision coverage for employees and their families, life and disability insurance, retirement plans such as 401(k), parental leave, fertility and family-building support via Carrot, and daily office-provided lunches and snacks. Benefits vary by location and are subject to change as per company policies.