Technical Project Manager (TPM) Germany

About Parloa

Parloa aims to revolutionize customer interactions by simplifying conversations for both customers and the companies serving them. Leveraging agentic AI, they are establishing a new era in customer service that transforms support exchanges into meaningful dialogues. Their platform has powered over one billion interactions for renowned global enterprises including Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI.

Role Overview

The Technical Project Manager will be responsible for the full delivery lifecycle of complex Agentic AI deployments for large enterprise clients. Leading a dedicated team consisting of a TPM, Forward Deployed Engineer, and Agent Architect, you will oversee projects from initial scope through to launch and hypercare, ensuring smooth execution and customer satisfaction.

Key Responsibilities

• Manage project scope, timeline, budget, risks, and quality for assigned Agentic AI customer initiatives, choosing appropriate methodologies such as Waterfall, Agile, or Hybrid per client requirements.
• Serve as the main point of contact for customers, coordinating with IT and business leaders through governance meetings, steering committees, user acceptance testing readouts, and go-live reviews.
• Collaborate with cross-functional teams including Forward Deployed Engineers, Agent Architects, Sales, Solution Engineering, Product, and Support to maintain alignment throughout the customer journey.
• Lead sprint planning, retrospectives, or stage-gate assessments based on delivery methodology, while enforcing rigorous documentation standards.
• Monitor deployment key performance indicators, such as time to first user acceptance test agent and on-time milestone completion; provide transparent status and risk reporting to internal and customer stakeholders.

Candidate Profile

• Minimum two years’ experience managing technical programs or software delivery for SaaS or enterprise solutions.
• Practical experience delivering Contact Center, CCaaS, UCaaS, conversational AI, IVA/IVR, or related customer experience platform deployments.
• Sound knowledge of Agile/Scrum, Hybrid, and Waterfall methodologies with strong judgment to select the most fitting approach.
• Demonstrated ability to handle multiple projects simultaneously with global, distributed teams.
• Fluent proficiency in English and German languages.

Recruitment Process

The hiring process includes Talent Acquisition screening, meetings with Hiring Manager, a Technical Interview, and assessment by a Bar Raiser.

Why Join Parloa?

Parloa is at the forefront of a paradigm shift in customer experience powered by AI capable of understanding, reasoning, and acting. This role offers the chance to influence how enterprises engage with customers on crucial interactions, emphasizing accountability, clarity, and proactive solutions. They value ownership, fast execution, direct feedback, and meaningful contributions. Supported by major global investors, they aim to establish themselves as a worldwide leader in enterprise-grade conversational AI, maintaining strict data protection compliance under GDPR and ISO standards.

Diversity & Compliance

Parloa is committed to equality and inclusivity regardless of race, gender, sexual orientation, age, religion, national origin, disability, socioeconomic status or other factors. The company is also an e-verify employer in the USA.