Team Lead

About Roots

Roots, founded in 1973, is a Canadian lifestyle label built around authenticity, quality, and community. Drawing inspiration from the outdoors, the brand designs enduring, sustainable clothing and leather goods made for comfort and everyday adventure. The company emphasizes inclusivity, creativity, and teamwork, with each employee contributing to the brand’s ongoing story.

Role overview

Roots is hiring a Team Lead and is offering free staff accommodation. In this role, you will connect the store leadership team with sales associates by supporting day-to-day store operations and encouraging the team to perform at a high level. Reporting to the Store Manager, you will also provide backup support to the Store and Assistant Managers when they are unavailable. A key part of the job is setting the tone for strong selling and customer service behaviors so that customers and employees experience a consistently positive store environment.

What you will do

• Promote a customer-first selling approach and strengthen brand loyalty through solid product knowledge.
• Work with store leadership to carry out action plans that improve results and keep store operations running smoothly.
• Bring ideas and practical solutions to the leadership team to help increase productivity and improve store processes.
• Support the onboarding and training of new associates.
• Coach team members on customer service basics and recognize good performance with positive feedback.
• Help resolve customer service issues.
• Assign and oversee tasks to improve the efficiency of store operations.
• Share individual and team performance updates with store management.
• Make sure employees receive their scheduled breaks and meal periods.
• Encourage open communication on the sales floor.
• Follow all company policies, procedures, and guidelines.
• Carry out opening and closing duties, along with inventory-related tasks as assigned.

What you should bring

• At least 1 year of related experience in retail apparel; experience in luxury retail is an advantage.
• Demonstrated ability to lead a sales team successfully and be recognized as a leader by peers.
• Hands-on experience with POS systems, daily banking, and timely report submission.
• Strong organizational and problem-solving abilities.
• A genuine commitment to delivering excellent customer experiences.
• The ability to collaborate well with others while staying self-driven.
• Availability for rotating weekly shifts, including weekends, closing shifts, and holidays.

Why work with Roots

Roots offers the chance to join a well-known brand with a culture centered on growth, teamwork, and meaningful work. The company values people who are passionate about retail, enjoy a challenge, and care about contributing to a safer, cleaner, and healthier planet. Team members are encouraged to grow with the business and “spread their roots.”

Additional information

Roots values a diverse workforce and welcomes applicants with different backgrounds and experiences. The company encourages people to apply even if they do not meet every listed requirement. Support and accommodations are available during the recruitment process.

Roots uses technology-assisted recruitment tools, including artificial intelligence, to help review applications, assess qualifications, and support interview documentation. Final hiring decisions are still reviewed and made by the Talent team and the relevant leaders involved in the process.

The salary range shared for this role is meant to reflect market value and support pay transparency. Final pay will depend on factors such as internal equity, relevant skills, demonstrated knowledge, experience, and overall suitability for the role.