Systems Operations Associate

About Roku and the Team

Roku is revolutionizing TV streaming and holds the top position in the U.S., Canada, and Mexico. Our goal is to power every TV worldwide by connecting consumers with their favorite content, enabling publishers to monetize audiences effectively, and offering advertisers impactful engagement tools. At Roku, you will contribute meaningfully from day one in a dynamic, fast-paced environment focused on innovation and collaboration.

Team Focus

The Platform Operations team manages VOD and Live content ingestion, as well as the automated onboarding and payout processes for content partners. This includes managing first-party content and deep linking to third-party services. The team supports systems architecture, infrastructure, tooling, and business processes to deliver and maintain content with a priority on user experience and monetization.

Role Overview

The Systems Operations Associate drives scalable process and product improvements for Roku's content pipeline, supporting business stakeholders in operations and service areas. Reporting to the Platform Business & Revenue Operations group, this role interfaces between business teams and product and engineering to manage change, feature releases, and process enhancements. Success requires autonomy, attention to detail, strong organization, and effective communication across teams.

AI Utilization at Roku

Roku integrates AI tools and agents for drafting, analysis, and automation, emphasizing human oversight and adaptation. Candidates proficient in leveraging AI to improve quality, speed, and impact will thrive here.

Key Responsibilities

• Collaborate with business and technical teams to identify workflow improvement opportunities focusing on data accuracy and process efficiency.
• Ensure business operations data integrity across core systems to provide reliable single-source information for stakeholders.
• Support data governance and compliance practices, including SOX and audits, in partnership with legal, finance, and product teams.
• Conduct quarterly gap analyses of existing versus future processes, translating findings into specifications for product and engineering teams.
• Work with product and engineering leadership to design and enhance internal systems for reporting, data consolidation, and workflow automation.
• Participate in sprint planning to prioritize enhancements and new feature requests related to owned products.
• Identify repetitive or error-prone workflows and lead automation efforts to reduce risks and improve operational throughput.
• Assist stakeholders with testing and validating new features, data models, and workflows.
• Create and maintain documentation and training materials to support rollout and adoption of tools.
• Maintain understanding of system integrations and evaluate the impact of product or data changes on operations.
• Collaborate on maintaining business and operational documentation alongside product and engineering partners.

Candidate Profile and Experience

• 2 to 3 years of relevant experience in business or systems operations or related analytical roles.
• Familiarity with CRM/ERP platforms such as Salesforce and NetSuite.
• Experience with data governance, quality management, and compliance frameworks (e.g., SOX).
• Background supporting new product or feature launches with cross-functional collaboration.
• Comfort using ticketing tools, reporting, and dashboards (JIRA or Salesforce preferred).
• Excellent communication skills capable of bridging technical and non-technical audiences.
• Advanced data analysis capabilities using Excel and, ideally, BI or visualization tools like Tableau or Looker.
• Highly organized, detail-focused, and methodical in managing workflows and problem-solving.
• Bachelor’s degree in business, computer science, or related field, or equivalent practical experience.

Work Environment and Benefits

Roku encourages an inclusive, collaborative culture with office presence Monday through Thursday and flexible remote work on Fridays, subject to role requirements. The company provides comprehensive benefits including global mental health and financial wellness resources, local healthcare options, life and disability insurance, commuter and retirement plans, and supportive paid time off policies. Specific benefits depend on location and role.

Accommodations

Roku values diversity and offers reasonable accommodations during the hiring process as needed in accordance with applicable laws.

Culture

Roku thrives on a fast-paced, team-oriented approach where success is collective, egos are checked, and humor is appreciated. We value pragmatism, bold action, innovation, and collaboration to deliver outstanding solutions to customers.