Student Success Adviser

About Endeavour College of Natural Health

At Endeavour College of Natural Health, the focus is on people—students, academics, operational personnel, and clients alike. Our collective passion and mission foster a strong sense of community. The Gold Coast campus features modern teaching facilities alongside a Student Wellness Clinic, providing students with hands-on treatment experience under expert oversight. Our values and commitment to natural health underpin all we do.

Position Overview

This is a 12-month full-time maternity leave cover role with on-site presence and hybrid working options available. The role is open nationally, including campuses in Perth and Brisbane.

The Student Success Adviser plays a vital role in supporting students through their educational progress by delivering high-quality, tailored support and engagement to promote retention, progression, and academic achievement. By establishing trustful partnerships, the adviser guides students confidently through their studies, ensuring ongoing enrollment and fulfillment of their goals.

Core Responsibilities

• Manage a student portfolio proactively, providing personalized assistance via phone, virtual meetings, email, and face-to-face sessions throughout their study journey.
• Develop trusted relationships with students, offering counsel about study planning, course advancement, and available support services.
• Encourage student retention and reenrollment through active engagement, consultative discussions, and planning for future studies.
• Monitor student participation, attendance, and academic performance to identify those needing extra support and implement timely interventions.
• Address student inquiries and complex situations using sound judgment and a solution-oriented approach to ensure excellent student experiences.
• Maintain precise student records and compliance documentation, contributing to reporting, continuous improvements, and team collaboration.

Qualifications and Experience

• Preferably tertiary qualifications and/or proven experience in a customer-centric environment.
• Background working in KPI-focused settings, ideally within student services, customer service, sales, or related client-facing roles.
• Strong communication skills and confidence in initiating proactive conversations with students.
• Excellent organizational and time-management abilities, capable of juggling multiple priorities.
• Effective problem-solving skills with resilience, initiative, and a solution-focused mindset.
• Familiarity with CRM or student management software and a genuine enthusiasm for fostering student success.

Additional Benefits and Information

• Access to a Professional Development Fund for external courses.
• Complimentary enrollment in Endeavour Short Courses and access to an extensive internal learning catalog.
• Free unlimited clinic consultations across all disciplines and a 15% discount on clinic dispensary and retail products for staff.
• A supportive workplace culture valuing diversity and inclusion, committed to equitable recruitment and a fair interview process.

We are proud to be an equal opportunity employer embracing diversity and fostering an inclusive work environment where all perspectives are welcomed.