Student Experience Ambassador

Role Overview

The Student Experience Ambassador acts as a dedicated representative of the student community within Stanbridge University. This role commits to promoting a supportive and engaging environment by actively listening to student needs, identifying trends, and partnering with various academic and administrative units to enhance overall satisfaction, engagement, and academic success.

Key Duties and Responsibilities

• Champion student advocacy by developing positive relationships with students across all programs and campuses, representing their voice in institutional decisions, and identifying obstacles that may impact their educational journey.
• Manage multiple student feedback tools, such as surveys and focus groups, to collect and analyze data, pinpoint trends and emerging issues, and suggest actionable improvements to leadership.
• Engage regularly with students through classroom visits, events, orientations, and both in-person and virtual platforms to gather timely feedback and foster trust.
• Coordinate travel among the Irvine, Alhambra, Riverside, and San Marcos campuses, visiting each approximately weekly, and prioritize outreach efforts based on evolving student needs and institutional goals.
• Facilitate effective communication between students and university departments by addressing concerns, promoting resources, and maintaining contact using tools like Zoom, Microsoft Teams, and email.
• Collaborate institution-wide to implement continuous improvements informed by data-driven analysis and help in institutional planning and accreditation processes related to student engagement.
• Support student recognition programs and events that celebrate achievements and promote a strong campus culture and sense of belonging.
• Maintain detailed records of interactions, outreach, and feedback; produce reports, dashboards, and presentations for stakeholders highlighting student satisfaction and engagement metrics.

Required Qualifications

• Master’s degree in Higher Education Administration, Student Affairs, Education, Organizational Leadership, Psychology, Counseling, Communications, Business Administration, Public Administration, or a related field.
• At least three years in roles involving direct interaction with students or clients in higher education or service-oriented settings.
• Proven ability to collect, interpret, and analyze both qualitative and quantitative data, and to present findings clearly.
• Experience leading meetings, focus groups, and engagement activities, and building strong relationships across diverse groups.
• Strong independent work ethic, sound judgment, and the capacity to handle multiple priorities across various locations effectively.
• Excellent oral and written communication skills, with high professional discretion in handling confidential information.
• Proficiency in Microsoft Office, Microsoft Teams, Zoom, survey platforms, and CRM tools.
• Valid California driver’s license with a clean driving record.

Preferred Attributes

• Background in higher education student services, institutional effectiveness, or organizational development.
• Experience supporting multi-campus or geographically dispersed student populations.
• Proficient in analyzing satisfaction and engagement metrics and translating feedback into achievable improvements.
• Ability to use virtual engagement approaches for evening, weekend, hybrid, or online learners.
• Strong emotional intelligence to build trust, manage sensitive situations, and influence outcomes without direct authority.
• Commitment to continuous improvement balancing student advocacy with institutional priorities.

Compensation and Employment Conditions

Salary will reflect educational background, experience, qualifications, and internal standards. A job-related assessment might be conducted during the hiring process. The role requires physical presence on campuses multiple days per week, with travel between locations considered essential. Offers are contingent on passing a background check and verifying credentials. Evening or weekend availability may occasionally be required.

Work Environment & Physical Demands

• Work is performed in standard office, classroom, campus, lab, and clinical settings.
• Interacting frequently across campuses and with a broad range of university constituents.
• Combination of desk work, physical movement around campuses, and virtual communication.
• Must be adaptable to interruptions, shifting priorities, and time-sensitive deadlines.
• Capable of lifting objects between 10 to 25 pounds and sustained computer use.

Employee Benefits

• Medical, dental, and vision healthcare plans.
• 401(k) retirement plan.
• Access to university events, health and wellness initiatives, and work/life balance programs.
• Life insurance options and paid leave including vacation, sick leave, public holidays, and family leave.