Store Manager

Job Overview

The Store Manager role is responsible for overseeing all operational aspects of the apparel care studio to ensure efficient and timely service delivery, maintain organization, and uphold professional standards.

Key Responsibilities

• Take full accountability for assigned duties and manage them independently.
• Ensure consistent punctuality and adhere strictly to scheduled hours.
• Provide professional and courteous customer service at all times.
• Conduct billing processes including tagging and meticulous inspection of garments during checkout.
• Guarantee completion of all garment orders within the customers' specified timelines.
• Maintain the studio's setup, ensuring all equipment and areas are clean, well-organized, and in good condition.
• Open and close the studio punctually each day, with flexibility to extend working hours during peak workload periods.
• Submit daily reports covering Pending Orders, Daily Orders, and Deliveries to management.
• Accurately record all financial transactions, including cash and online payments, and update the reporting manager accordingly.
• Plan and coordinate daily work activities effectively with the team to meet deadlines.
• Ensure all deliveries and pickups are performed within the prescribed turnaround time.
• Maintain seamless communication by promptly responding to customer calls, messages, and other communication platforms.
• Resolve any pending deliveries and outstanding customer payments from the previous month by the 7th of each month.
• Adhere to the company dress code during work hours.
• Complete monthly studio inventory reconciliation on the first day of every month.

Work Hours

The shift runs from 10:00 AM to 8:30 PM daily.