المسمى الوظيفي

About Liferaft

Liferaft develops software that enables organizations to identify, comprehend, and respond to potential risks using publicly accessible information. We serve corporate security teams worldwide, including leading global companies. Operating as a remote-first organization, we are dedicated to building a high-performing and values-centered team that emphasizes clarity, discipline, accountability, and care. Recently acquired by the global security firm Securitas, we have enhanced our ability to provide intelligence-driven security solutions on a large scale to safeguard people, assets, and operations.

Role Overview

Liferaft seeks a talented and forward-thinking Solutions Engineer to support our rapid expansion. This role involves close collaboration with Account Executives and the Customer Success team to craft and present tailored, industry-specific product demos that demonstrate value effectively. The position offers a hybrid work option in Halifax, NS, or is fully remote within the Eastern or Atlantic Canadian time zones. Reporting to the Director of Solutions Engineering, the key responsibility is to translate product value into customer acquisition. While most sales interactions occur over Zoom, the role may occasionally require onsite client engagements and participation in trade exhibitions.

Key Responsibilities

Partner with the sales team throughout the sales process to understand and communicate customer requirements.
Create and conduct custom product demonstrations highlighting return on investment and sector expertise.
Plan and implement effective Proof of Concept trials.
Showcase technical platform capabilities and engage diverse audiences, including Fortune 500 leaders and C-suite executives.
Keep Salesforce CRM records up to date.
Act as a Subject Matter Expert to support and educate clients.
Offer product knowledge and thought leadership to sales, marketing, client experience, and leadership teams.
Assist in widening customer and prospect databases through activities such as attending trade shows.
Support the Customer Success team during trial phases and throughout the client relationship to maximize product use.
Contribute overall to company growth and development.

Required Qualifications

Previous experience in product demonstration or solutions engineering roles.
Proven success in delivering superior client engagements.
Strong understanding of business processes including sales, marketing, service, and support functions.
Experience in corporate security, threat analysis, or open-source intelligence is highly advantageous.
Inquisitive and analytical thinker capable of probing for underlying problems behind requests.

Benefits and Culture

At Liferaft, our employees are our top asset. We foster a collaborative and supportive environment that values innovation. We regularly review compensation to ensure it is competitive, equitable, and meaningful. Employee benefits include flexible paid time off with encouragement to take at least 15 days annually (no upper limit), a hybrid working model with flexible schedules, comprehensive health and dental coverage (80% employer-paid), orthodontic benefits for dependents, and extensive mental health support up to $3,000 yearly for employees and dependents. Additional perks include access to wellness platforms, an annual $750 lifestyle subsidy, monthly reimbursements for cell phone and parking, company social events, employee recognition programs such as peer-nominated awards, and a commitment to diversity, equity, and inclusion. We aim to build an organization that values all differences and talents, welcoming all qualified applicants regardless of any protected characteristic.

Additional Information

This newly created role may involve AI-assisted tools during the hiring process for application screening and evaluation. The position can be remote with occasional requirements for onsite client visits and trade show attendance.

Solutions Engineer