Services Lead, Stores

Role overview

The Services Lead supports multiple departments on the sales floor at a Sephora store location. This role may cover Skincare, Sephora Collection, Fragrance, or a mix of these areas. The main objective is to help the team deliver Sephora's selling approach consistently and provide an excellent client experience that helps the store meet and surpass business goals.

Key responsibilities

• Coach Beauty Advisors to follow Sephora's selling process and stay aligned with the department's sales goals and business opportunities.
• Monitor sales performance and help the team focus on the right priorities to improve results.
• Partner with the Operations team to ensure merchandising, store visuals, and any campaign updates are executed to the required standard.
• Maintain a polished sales floor presentation and ensure launches, animations, and visual changes are completed as needed.
• Act as Manager on Duty when required and engage actively with clients and team members on the shop floor.
• Use awareness of sales trends and business needs to support zoning and staffing decisions that improve client service.
• Take part in hiring interviews for the World team when needed.
• Model Sephora's values, including client focus, innovation, expertise, work-life balance, respect, teamwork, and initiative.

Experience and qualifications

• Typically 1 to 3 years of experience in a similar position, ideally in a comparable high-volume store, or equivalent internal experience.
• Ability to influence colleagues and share constructive feedback.
• Strong client service orientation and a track record of delivering positive customer experiences.
• Good time management and practical problem-solving abilities.

Compensation and rewards

The hourly pay range for this position is CAD 22.20 to CAD 26.10.

Depending on eligibility, the role may also include performance-based bonuses, a competitive benefits package, and learning and development programs designed to support and recognize employees.

Final compensation will be determined by factors such as qualifications, experience, and other legitimate business considerations related to the role and location.

Additional information

Job ID: 291182

Store Name/Number: ON-Niagara Square (1584)

Store address: 7555 Montrose Rd, Niagara Falls, ON L2H 2E9, Canada

Position type: Regular

This is an existing open vacancy.

The employer provides reasonable accommodation for applicants with disabilities or other medical conditions.

The recruitment process uses artificial intelligence tools to support initial screening and evaluation of applications.