Service Coordinator

About PRINTSOLUTIONS-AE

PRINTSOLUTIONS-AE specializes in delivering office and production printing solutions, providing both refurbished and new printers, consumables, and spare components. The company represents prominent brands including Konica Minolta, Ricoh, Canon, and HP, catering to diverse business printing requirements. Their team thrives in a fast-paced, knowledge-driven environment that prioritizes customer service and operational excellence.

Role Overview

The Service Coordinator role, based in the United Arab Emirates, is a full-time, on-site position focused on managing and coordinating printer service operations. Responsibilities include scheduling and monitoring technician service calls, ensuring timely printer maintenance and repairs, and maintaining clear communication with customers to confirm service details, share updates, and resolve basic queries.

Key Tasks

• Organize and track multiple service requests with efficiency.
• Coordinate with technicians and internal teams to facilitate smooth service delivery.
• Maintain detailed service records and monitor parts and consumable stock.
• Collaborate with operations and sales departments to optimize service processes.
• Identify recurring technical issues and suggest improvements to enhance customer experience.

Requirements

• Strong abilities in service coordination including scheduling, prioritizing, and follow-up of service jobs.
• Excellent communication and interpersonal skills for effective dealings with customers, staff, and technicians.
• Background in operations or service management within technical or equipment sectors preferred.
• Customer service expertise with focus on responsiveness and problem-solving capabilities.
• Basic technical knowledge of office/production printers, or willingness to learn.
• Familiarity with office productivity software and service management tools for reporting and documentation.
• Capability to fulfill duties on-site in the UAE in a dynamic work environment.
• Diploma or degree in business, operations, or related fields is preferred; past coordination or service experience is an advantage.