Service Centre Coordinator

Job Overview

The Service Centre Coordinator will act as the key liaison between customers and internal teams, overseeing service centre operations to guarantee efficient communication and flawless execution of tasks. This role is vital in maintaining customer satisfaction, precise documentation, and operational efficiency to enable uninterrupted service centre functionality.

About Alfa Laval Middle East

Alfa Laval Middle East represents the regional division of Alfa Laval, a Swedish multinational engineering firm known for its expertise in heat transfer, separation, and fluid handling technologies. Their solutions cater to sectors including energy, marine, food processing, water treatment, and chemicals.

Key Responsibilities

• Manage coordination of inbound and outbound service jobs within the service centre.
• Track job progress, updating internal systems to reflect current statuses.
• Assist in scheduling service activities, manpower allocation, and logistics planning.
• Serve as contact point with customers for updates on job status, delivery timelines, and required documentation.
• Prepare and manage service reports, delivery paperwork, and oversee invoicing processes.
• Engage in ongoing service centre improvements to boost overall efficiency.
• Maintain accurate and complete service centre records compliant with company standards and quality protocols.
• Supervise inventory for consumables, spare parts, and operational supplies.
• Create KPI and operational performance reports to support management decision-making.
• Collaborate regularly with Sales, P&A, Service Centre Manager, and other stakeholders for workload planning and forecasting.
• Support resource management by monitoring job queues, workload balance, and capacity usage of the service centre.
• Prepare monthly timesheets and log man-hour bookings in ERP according to approved workflows and job records.
• Conduct daily safety-related meetings, toolbox talks, and HSE awareness sessions for service personnel.
• Ensure the workshop remains tidy, organized, and free from hazards at all times.
• Document and promptly escalate any safety incidents, near misses, or unsafe conditions.
• Promote a culture of safety by encouraging proactive reporting and continuous health, safety, and environmental improvements.

Equal Opportunity Statement

This employer values diversity and practices equal opportunity hiring. Discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability is not tolerated.