Senior Analyst Management System

Role Overview

The Senior Analyst for the Management System at Milaha will be the lead custodian of MMS Central, the company's primary document registry. This role requires ensuring the portal's content accuracy, managing the entire document lifecycle—from creation through review and approval to publication—and maintaining compliance with internal authority delegations.

Key Responsibilities

• Oversee MMS Central as Milaha's single authoritative document source, including continuous upkeep and quality control.
• Manage end-to-end documentation processes, ensuring timely reviews and validity of all maintained documents like process flow charts, policies, and manuals.
• Assess incoming documentation for conformity to standards and delegation rules before uploading.
• Develop and maintain Milaha’s Process Architecture to enhance clarity around documentation quality, maturity, and issue resolution.
• Extract and analyze data such as process mapping, KPIs, customer satisfaction scores, and highlight areas needing improvement with actionable recommendations.
• Review documents from business units, perform gap analysis, and recommend improvements aligned with approved templates and standards.
• Support impact analysis of process changes and change management initiatives.
• Lead or assist project activities, including updating SharePoint, organizing meetings, documenting minutes, and following up on action items.
• Manage or support new initiatives related to process documentation and mapping as directed by leadership.

Qualifications and Experience

• Bachelor’s degree required; project management certification and Green Belt certification preferred.
• 3-5 years of professional experience in process analytics, documentation, or project management, with formal training in Business and Process Management considered a plus.
• Demonstrated expertise in driving process improvements, managing process lifecycles, and assessing business opportunities.

Technical Skills

• Proficient and advanced user of SharePoint.
• Strong command of MS Office suite tools, including Excel, Visio, Project, and PowerPoint.

Language and Industry Knowledge

• Fluent in English; Arabic language skills are an advantage.
• Familiarity with process interdependencies and some knowledge of shipping and logistics operations.