Senior Account Manager

About Us

Tag is a dynamic partner specializing in integrated creative, content, and channel activation for brands worldwide. We empower clients to distinguish themselves through comprehensive marketing strategies that span conception, creation, amplification, and reinvention of content across diverse platforms and channels.

Join a rapidly expanding team in our Sydney and Melbourne offices, where our core values—integrity, innovation, trust, sustainability, growth, and accountability—are practiced daily. Our culture highlights include:

• Gender diversity with 50% female leadership representation.
• Career advancement originating from internships for 14% of our team.
• Strong employee retention rate of 86% over the past year.
• Significant career development with 25 promotions within the last 12 months.
• Our commitment to community through three official charity partnerships, contributing $30,000 in funds and volunteer work.
• Active Diversity, Equity & Inclusion (DE&I) Council that coordinates events and social gatherings.

Perks of working with us include hybrid and flexible work options, inclusive parental leave policies, investment in professional development through internal and external training, and a structured global mentoring initiative.

Role Overview

The Senior Account Manager will be responsible for managing trusted client partnerships, leading complex creative campaigns, and stimulating commercial success within the creative, content, and social media sectors. You will oversee campaign execution, financial management, and strategic planning for a portfolio of Australian and New Zealand clients.

This leadership position requires guiding the delivery of high-quality creative outputs while driving business growth. You will collaborate closely with regional leadership, honing your strategic and operational skills and managing cross-functional teams across different areas and regions.

Key Responsibilities

• Serve as the senior agency contact and escalation point for daily client needs and project delivery.
• Assist project managers in aligning client requirements with strategic goals.
• Identify opportunities for organic growth and develop compelling proposals.
• Lead client planning and feedback sessions alongside the Creative Lead.
• Clearly communicate the full scope of Tag's capabilities and advise clients accordingly.
• Maintain strong financial oversight, delivering monthly revenue forecasts and cost reports to the Managing Director.
• Develop and implement client growth and campaign delivery strategies across your portfolio.
• Inspire and lead a high-performing team to achieve outstanding client outcomes.
• Coach team members on best practices in campaign briefing and execution.
• Provide constructive feedback and foster individual professional growth plans.

Additional Support Duties

• Set strategic priorities for key client accounts.
• Oversee client commercial performance, escalating and resolving issues effectively.
• Drive team leadership and cultivate a culture of high performance within the organization.

Professional Development

• Utilize creative problem-solving to lead teams across multiple service lines and international regions.
• Present performance reports confidently to regional leaders.
• Mentor emerging leaders to build future capabilities within Tag.

How to Apply

Candidates interested in this opportunity are encouraged to apply promptly by submitting a comprehensive resume and salary expectations.

We value diversity and strongly encourage applications from women and individuals from varied backgrounds, even if all qualifications are not met. We are eager to welcome driven professionals looking to join our team.

All application details are treated confidentially and exclusively for recruitment.