Sales Operations Specialist

Overview

At EjadTech, we are developing a robust commercial engine designed to help us achieve SAR 1 billion in revenue by 2028. We seek a Sales Operations Specialist to uphold the accuracy of our commercial data, enhance sales processes, and deliver dependable insights that empower leadership to make quicker, more informed decisions.

This position acts as the chief custodian of commercial data accuracy, reporting, and sales performance monitoring, enabling the Commercial leadership to concentrate on business development, client engagement, and closing key opportunities.

Key Duties

• Manage the CRM as the definitive source for customer accounts, sales opportunities, pipelines, Bills of Quantity (BOQs), costing, and orders.
• Ensure data integrity within the CRM by detecting and correcting inconsistencies, removing duplicates, and strengthening data governance.
• Generate comprehensive commercial reports weekly, monthly, and quarterly that cover sales metrics, forecasts, revenue figures, backlog status, and essential KPIs.
• Create and update executive dashboards to offer leadership accurate, real-time business insights.
• Facilitate sales forecasting by standardizing reporting definitions and ensuring data coherence between commercial and finance teams.
• Coordinate pricing and costing approvals across Sales, Presales, Delivery, and Finance departments to streamline operations.
• Track commercial performance and identify potential margin risks prior to finalizing proposals and contracts to aid decision-making.
• Enforce strong commercial governance through managing approvals, monitoring pending items, and ensuring all commercial tasks are completed during the sales lifecycle.
• Assist with proposal and bid submissions by supplying precise commercial data and documents.
• Lead process improvements by automating manual workflows, enhancing CRM controls, and refining commercial procedures.

Qualifications

• 3 to 6 years’ experience in Sales Operations, Revenue Operations, Commercial or Business Analysis.
• Proficient in managing CRM systems such as Odoo, Salesforce, Microsoft Dynamics, HubSpot, or similar platforms.
• Advanced skills in Microsoft Excel for handling complex datasets.
• Experience developing executive-level reports, dashboards, and monitoring commercial KPIs.
• Excellent analytical abilities, strong problem-solving skills, and keen attention to detail.
• Expertise in delivering fully traceable, accurate reports.
• Fluency in Arabic and English, both written and spoken.
• Ability to work autonomously and collaborate effectively across diverse teams.

Preferred Experience:

• Background in IT, systems integration, consulting, or professional services sectors.
• Awareness of Saudi government procurement, including Etimad and public sector tender procedures.
• Knowledge of BOQs, pricing methods, project costing, and margin analytics.
• Familiarity with business intelligence tools like Power BI, SQL, or Odoo Studio.
• Understanding of revenue recognition processes including booked revenue, backlog, and recognized revenue.

Desired Competencies

• Meticulous attention to detail and accuracy.
• Strong analytical thought and effective problem-solving.
• Proactive attitude with high ownership of responsibilities.
• Excellent communication and ability to coordinate across functions.
• Commitment to continuous improvement and process optimization.
• Professional handling of confidential commercial and financial information.

Why Join Us?

• Collaborate closely with the VP Commercial and executive leadership team.
• Play a pivotal role in building a high-caliber commercial organization.
• Be a part of an ambitious plan targeting SAR 1 billion revenue by 2028.
• Opportunity for career advancement to Sales Operations Manager or leadership roles in Commercial Finance.