Sales Executive

Job Overview

We seek a dynamic Sales Executive to boost retail vehicle sales by delivering an exceptional customer experience at every stage, from initial contact through post-purchase follow-up. This role entails managing both walk-in and online leads, performing detailed product demonstrations and test drives, and guiding customers confidently toward purchase decisions while upholding the brand's reputation with integrity and enthusiasm.

Key Responsibilities

• Achieve or outperform monthly and yearly sales targets in volume and revenue.
• Greet visitors courteously while following personal grooming, workspace setup, and brand guidelines.
• Engage deeply with customers to discover preferences, lifestyle needs, usage patterns, and budget constraints.
• Effectively showcase vehicle features, focusing on electric and hybrid technologies, including REEV, EV specifications, battery range, and software interfaces.
• Deliver product presentations and sales talks aligned strictly with brand scripts and customer journey frameworks.
• Maintain confidentiality concerning customer data and financial information.
• Promptly handle all incoming digital and campaign-generated leads using CRM tools within set response windows.
• Proactively reach out to introduce products, identify needs, and create value.
• Convert phone and online inquiries into showroom appointments with persuasive communication.
• Diligently update CRM records post-interaction, including profiles, notes, and sales stages.
• Implement authorized follow-up sequences until sales closure.
• Collaborate with Marketing, Digital Sales, and Showroom Managers for improved lead quality and sales conversion rates.
• Promote test drives as vital for influencing purchase decisions.
• Verify vehicle availability, options, and delivery timelines in real-time.
• Explain financial products such as loan options, interest rates, promotions, trade-ins, and paperwork clearly.
• Assist customers in choosing suitable financing and liaise with Finance for efficient loan approval.
• Create accurate and compliant sales orders in accordance with company policies.
• Oversee vehicle delivery steps working with Sales Admin, Delivery Coordinators, and financial institutions.
• Follow up with customers 24 hours post-delivery to confirm satisfaction, clarify initial usage, and arrange first servicing.
• Facilitate Net Promoter Score surveys and encourage referrals from satisfied clients.

Performance Metrics

• Response speed to CRM lead assignments.
• Meet or exceed total vehicle sales and revenue targets.
• Maintain profit margins within authorized discount policies.
• Convert showroom leads into completed test drives at a high rate.
• Convert digital and telephonic inquiries into physical visits effectively.
• Achieve strong customer satisfaction ratings throughout sales and delivery processes.

Work Conditions

• Work in a showroom environment with regular customer interaction and teamwork.
• Presence required during showroom hours including weekends, public holidays, and evenings for promotional events.
• Active movement involving standing, walking showroom floors, and conducting test drives daily.
• Occasional travel locally or regionally for training, roadshows, or events.

Collaboration & Communication

• Regular coordination with Showroom Managers, Sales Supervisors, Finance, Marketing, and Delivery teams internally.
• Frequent engagement externally with walk-in customers, digital leads, vehicle owners, and banking partners.

Decision-Making Authority

• Customize vehicle recommendations based on customer profiles.
• Manage outreach priorities and CRM follow-ups.
• Refer exceptional discount requests or special terms to management for approval.

Required Qualifications & Experience

• Diploma or Bachelor's degree in Business Administration, Marketing, or related areas.
• At least 2 to 3 years experience in retail automotive sales, preferably with electric or tech-oriented vehicles.
• Proven track record of meeting or surpassing sales quotas quarterly and annually.

Skills & Competencies

• Fluent in spoken and written Arabic and English.
• Ability to translate complex vehicle technicalities into clear benefit-focused information.
• Strong expertise in closing, negotiating, and handling objections.
• Proficient with CRM software (Salesforce, Oracle, or similar) and Microsoft Office applications.
• Possession of a valid driver's license with a clean driving history for conducting test drives.