Sales Executive - Auto Loans

Job Overview

As a Sales Executive specializing in Auto Loans at First Abu Dhabi Bank (FAB), you will be accountable for driving sales of auto loans and cross-selling other FAB financial products within your designated business territory. You will work towards meeting and surpassing specific financial targets through direct field sales.

Key Responsibilities

• Achieve or exceed predetermined sales goals with focus on expanding the customer base for FAB’s Auto Loans.
• Promote and market auto loan products within the assigned operational region.
• Develop and sustain productive relationships with customers.
• Support promotional events such as meetings and roadshows to boost sales volumes in assigned locations.
• Ensure accuracy and completeness of customer applications and documentation submitted.
• Track and resolve document discrepancies, particularly those previously approved as deferrals.
• Identify and correct errors promptly to facilitate resubmission where necessary.
• Regularly provide sales Management Information System (MIS) reports to the team leader.
• Communicate customer and market feedback to the team leader to enhance business processes.
• Submit daily sales reports (DSR) to the Sales Manager consistently.
• Maintain excellent customer service throughout all transaction processes.
• Adhere strictly to ethical conduct and bank policies, particularly in verifying Know Your Customer (KYC) documentation.
• Exploit opportunities for cross-selling other FAB products.
• Assume team leader responsibilities in their absence when assigned.
• Recommend creditworthy customer applications based on FAB’s policies.
• Utilize strong persuasion and negotiation abilities due to product complexity.
• Monitor competitors to propose improvements to FAB loan products.
• Maintain collaborative internal relationships within branches and departments.
• Handle routine issues and complaints professionally, escalating only significant problems to the team leader.
• Be vigilant in spotting and reporting fraudulent or unethical actions related to business operations to the line manager immediately.
• Maintain professional demeanor without engaging in disputes or making commitments to customers prematurely.
• Foster positive working relationships with colleagues and supervisors.
• Provide customers with accurate and timely product information.
• Follow all standard operating procedures, bank policies, and service standards diligently.

Minimum Qualifications and Experience

• High school diploma is required.
• 1 to 2 years of experience in selling banking products or working within the financial services industry.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking, or a closely related field is preferred.
• Additional experience in selling banking products is advantageous.

Skills and Competencies

• Commitment to service excellence with solid understanding of FAB’s retail product offerings.
• Strict compliance with internal and external policies and procedures.
• Awareness of competitive market conditions and benchmarking practices.
• Cultural sensitivity and capability to work in diverse environments.
• Customer-centric mindset focused on satisfaction and engagement.
• Proactive attitude and ownership of sales processes.
• Strong sales capabilities with focus on hitting targets consistently.
• Understanding and contributing to client satisfaction metrics.