Retail Store Manager - Munno Para

About the Role

Join Petstock Munno Para as a Retail Store Manager and guide a dedicated team to deliver outstanding customer service, contributing significantly to the Petstock Group's ongoing success. This role requires a leadership mindset committed to fostering a positive, enjoyable in-store atmosphere and achieving high team performance.

Key Responsibilities

• Provide daily direction and inspiration to your team through hands-on leadership and mentoring.
• Coach team members to enhance their skills and product knowledge continually.
• Ensure every customer experiences outstanding service by leading through example.
• Maintain and promote a strong safety culture within the store.
• Oversee the recruitment, onboarding, and induction of capable new team members.
• Effectively manage inventory to ensure accuracy and uphold stock integrity protocols.
• Stay informed about pet care, product offerings, and services to actively support team knowledge.
• Promote a fun and supportive work environment that motivates employees to enjoy their roles.
• Engage proactively with local marketing initiatives and sponsorship opportunities.

Required Qualifications and Skills

• Previous experience in a comparable retail leadership position.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership skills, able to build and maintain a motivated, high-performing team and cultivate a positive workplace culture.
• Capability to manage competing priorities effectively and ensure timely task completion.
• Commitment to implementing and upholding workplace health and safety practices.
• Sound business acumen and flexibility to adapt to changing work conditions.
• Excellent interpersonal skills to establish rapport with both customers and staff.

Recruitment Process

• Initial phone screening with recruitment team members.
• Face-to-face interview with potential manager to discuss fit and qualifications.
• Pre-employment checks including two reference verifications and police clearances.

Perks and Benefits

• Complimentary mental health, financial, and wellbeing support via Sonder service.
• Opportunities to engage in sustainability projects, community partnerships, and support the Petstock Foundation.
• Options to purchase up to two extra weeks of paid leave along with four weeks of paid parental leave.
• Discounts on health and wellness services.
• Access to exclusive workplace banking offers.
• A workplace culture rooted in family values with a passion for pets and people, promoting inclusivity and inspiration.

Additional Information

Petstock embraces diversity and is committed to equal opportunity for all applicants. The company encourages candidates from varied backgrounds to join a culture that values authenticity and community connection. Preference in hiring may be given to individuals living within approximately 80km of the store to strengthen local ties, though this does not supersede fair hiring standards.