Retail Control Room Operator

Role Overview

Join our Leeds National Control Centre as a pivotal operator focusing on the Retail Sector. This position involves safeguarding frontline staff and offering essential assistance to field managers across retail contracts. You'll be part of an energetic team operating in a responsive 24/7 setting, ideal for those who enjoy a dynamic and fast-moving career environment where no two days are alike.

Primary Responsibilities

• Ensure the health, safety, and welfare of Security Officers through routine welfare calls and intervene immediately if calls are missed or emergencies arise.
• Generate prompt and precise incident reports for senior operational leadership.
• Serve as the main point of contact for the public, frontline staff, clients, and G4S management.
• Manage deployment schedules of security personnel to satisfy contractual obligations across the UK.
• Assist field teams in using G4S internal systems and processes efficiently.
• Conduct miscellaneous data gathering and administrative tasks that enhance frontline operational performance.

Required Skills & Experience

• Previous experience in a call center environment.
• Strong proficiency in computer use.
• Excellent verbal and written communication abilities.
• Willingness to work flexible shifts and varied hours.

Additional Information

This exciting opportunity offers a chance to be part of a high-energy team central to operational control. The role provides frequent overtime opportunities, thereby enabling potential substantial increases in annual earnings.