Repair Technician

About Bboxx Ghana

Bboxx Ghana Limited is part of the broader Bboxx group, focused on enhancing accessibility to transformative technology products like smartphones. The company aims to bridge the digital gap by providing affordable and reliable devices and excellent customer service, fostering long-term client relationships. Its mission-driven culture emphasizes innovative solutions and practical assistance to improve everyday living.

Role Overview

The Repair Technician position, reporting to a Senior Repair Technician, is based in Adenta near Pantang Traffic Light, Accra. This is a full-time onsite role that supports smartphone operations by preparing devices for sale, troubleshooting technical issues, managing repair workflows, and coordinating complex repairs with partners such as Samsung and Carlcare.

Key Responsibilities

• Diagnose and perform repairs on smartphones, tablets, and accessories.
• Install software and configure devices to company specifications.
• Lock devices in accordance with Bboxx standards.
• Ensure phones are paired correctly with boxes, accessories, and IMEI numbers.
• Test devices thoroughly prior to release or shipment.
• Organize, seal, and prepare devices for dispatch to retail teams.
• Escalate warranty or complex repair cases to Samsung or Carlcare and monitor completion.
• Handle technical complaints from customers and sales representatives, providing updates and resolutions.
• Maintain detailed records of customer details, faults, repair histories, and inventory.
• Manage inventory for devices, accessories, and spare parts with regular reconciliations.
• Prepare and deliver comprehensive reports on repairs, inventory, and recurring device issues using Microsoft Excel.

Performance Metrics

• Speed of device preparation and repairs.
• Percentage of complaints resolved within established timeframes.
• Accuracy of documentation related to devices, repairs, and inventory.
• Repair turnaround times with external partners.
• Proper device locking, testing, and shipment preparation.
• Accuracy of inventory reconciliation for spare parts.

Qualifications and Skills

• HND, diploma, or technical certificate in IT, electronics, telecommunications, or related disciplines.
• Proven experience in smartphone diagnosis, repair, and software installation.
• Knowledgeable about smartphones, tablets, and related accessories.
• Competent in Microsoft Excel and report generation.
• Meticulous with records and detail-oriented.
• Strong communication and customer-service skills.
• Capable of independent work and meeting deadlines.
• Demonstrates integrity and accountability in duties.

Additional Information

Female candidates are especially encouraged to apply for this opportunity. The application deadline is August 4, 2026.