Remediation Calculation Specialist

About IAG and the Role

IAG is the largest general insurance group in Australia and New Zealand, committed to making the world safer by providing accessible insurance and supporting the ambitions of everyday people. We are seeking a Specialist in Remediation Calculation to develop and implement the methodologies and logic that determine fair and accurate customer refunds. This permanent full-time position is available at multiple locations across Aotearoa New Zealand.

Primary Responsibilities

• Develop and define refund methodologies, carefully documenting all assumptions, decisions, and limitations to maintain clarity and uniformity.
• Create and deliver reliable refund calculation tools to facilitate large-scale and precise remediation efforts.
• Collaborate closely with Pricing, Data, and Remediation teams to specify data requirements and confirm the accuracy of inputs used in calculations.
• Evaluate complex cases using sound judgment to ensure refund calculations accurately reflect the nuances of each issue.
• Enhance methodologies and analytical processes to improve the quality, consistency, and efficiency across the remediation activities.
• Assist in audit and review processes, including peer reviews, to verify that results are defensible, accurate, and appropriate.

Required Experience and Skills

• Proven practical experience in pricing, actuarial science, or quantitative analytics within financial services, with solid expertise in at least one of these domains.
• Comprehensive knowledge of insurance pricing principles and how these influence customer outcomes.
• Strong analytical and problem-solving skills, capable of handling complex scenarios and producing dependable results.
• Competence with data tools or programming languages such as SQL, SAS, Python, Power BI, or Tableau.
• Effective communication skills for explaining intricate methodologies and calculations to both technical and non-technical audiences.
• Ability to juggle multiple concurrent projects with precision in a dynamic environment.

Employee Benefits

• Enhanced KiwiSaver contributions at 4.5% from the employer and standard life insurance coverage.
• 20 days of annual leave plus 5 additional Personal Leave days (MyLeave) for important life occasions.
• Flexible work arrangements including options to work from home via myFlex.
• Discounts up to 50% on personal insurance products including home and motor insurance.
• An annual health and wellbeing allowance of $500.
• 14 weeks of paid parental leave.
• Access to learning and development platforms such as LinkedIn Learning, the award-winning IAG Academy, and opportunities for study assistance and secondments.

Additional Information

The application deadline is Wednesday, 15 July 2026 at 11:59 PM NZST. If you require support or adjustments during the recruitment process to ensure equitable participation, please contact the recruitment team confidentially via email.

At IAG, you will find a purpose-driven workplace focused on connection, community, and meaningful career impact. We embrace diversity, fostering Māori prosperity through our Māori Strategy, and celebrate individuality in all its forms.