Relationship Manager Trainee (Tamil) - Fresher

Position Overview

This role is based in Pune and requires full-time onsite presence with a workweek of six days from 10:00 AM to 7:00 PM. The Relationship Manager Trainee acts as the main liaison for customers after they purchase a rooftop solar system, guiding them throughout their solar adoption journey. The position emphasizes maintaining clear, proactive communication and coordinating smoothly with internal teams to ensure exemplary customer satisfaction.

Key Duties

• Manage the entire post-purchase customer experience for solar installations.
• Regularly update customers on progress regarding installation timelines and milestones.
• Respond to customer inquiries with empathy, professionalism, and patience.
• Proactively identify potential issues and work towards resolutions to uphold high satisfaction levels.

Candidate Profile

• Should be comfortable engaging in frequent customer communications and following structured processes.
• Open to individuals with 0-3 years of experience in customer-facing roles.
• Must demonstrate strong ownership, accountability, and effective verbal communication skills.

Language and Other Skills

• Proficiency in spoken Tamil is essential.
• Ability to communicate in Hindi and English is required.
• Knowledge of additional regional languages is advantageous.

Additional Information

• Open to candidates from any educational background who enjoy interpersonal interactions and resolving customer issues.
• Immediate joining preferred.
• There are 10 openings available for this position.

About SolarSquare

Founded in 2015 by Neeraj and Nikhil, SolarSquare Energy initially operated in the B2B solar sector before transitioning to a B2C model in 2020 under CEO and Co-founder Shreya Mishra's guidance. The company has become India’s top rooftop solar provider, with over 30,000 installations across the nation. SolarSquare is committed to expanding its team of dedicated professionals and offers ample opportunities for growth, deep industry knowledge, and the chance to contribute to sustainable energy solutions.

Compensation

The salary package ranges from ₹350,000 to ₹400,000 annually.