Relationship Manager - Tractor Loans

Overview

Seeking a Relationship Manager specializing in Tractor Loans to join the Rural Banking department at IDFC FIRST Bank in Mathura, Uttar Pradesh. This role involves delivering tailored financial solutions to Tractor Loan clients while ensuring superior customer service. This position entails close collaboration with product and operations teams to enhance customer acquisition, servicing, and relationship deepening and contributes to dealership client acquisition and branch banking goals.

Key Responsibilities

• Acquire new customers for Tractor Loans, executing detailed credit assessments and delivering comprehensive client solutions.
• Maintain regular engagement with existing customers via mail and phone to provide updates on interest rate changes and product offerings.
• Onboard new Dealers, Direct Selling Agents (DSA), and Direct Selling Teams (DST) within the market.
• Generate leads for dealership business clients through client referrals and promotional activities.
• Provide policy training sessions for internal team members.
• Proactively address and resolve customer inquiries and issues.
• Maintain in-depth awareness of competitors’ products and industry best practices.
• Monitor channels and teams to ensure quality sourcing and a healthy portfolio.
• Evaluate growth strategies using competitor analysis and channel/customer feedback.
• Suggest process improvements to enhance service efficiency and quality across branches.
• Plan sales initiatives and conceptualize marketing and promotional activities.

Leadership and Management Responsibilities

• Attract and retain top talent for key team roles.
• Track and improve employee productivity, hiring standards, and retention rates.
• Support teams in achieving growth objectives with necessary resources and guidance.

Qualifications & Experience

• Graduation in any discipline including BA, BCom, BBA, BSc, BTech, BE or related.
• 2 to 5 years of relevant experience in branch banking.