Regional IT Operations

About the Team

The Corporate IT department forms the critical support system for our business success. This team is responsible for setting technological goals, evaluating solution alternatives, and delivering dependable and scalable IT services that bolster both our strategic growth and regular operational needs.

Within the IT Operations group, your role will be crucial in maintaining consistent IT service stability while progressively promoting advancements, enhancements, and operational modifications tailored to the changing demands of the business.

You will collaborate with various units of Corporate IT to promote operational excellence and facilitate smooth implementation of IT changes and new initiatives.

Role Overview

• Engage with local business units to grasp their current and future objectives, translating these into actionable IT operational plans and improvement strategies.
• Serve as the primary communication bridge between Corporate IT and business teams, guaranteeing effective IT service delivery and managing expectations related to system upgrades and enhancements.
• Gain comprehensive insights into local IT infrastructure, workflows, and challenges, proactively pinpointing opportunities for operational transformation and improvements.
• Lead and supervise IT operational modifications by conducting thorough impact analyses, mitigating risks, ensuring clear communication, and verifying readiness for execution.
• Implement and refine governance practices for change management within IT Operations, such as planning, prioritizing, stakeholder engagement, and conducting post-implementation evaluations.
• Collaborate with regional and global departments to assure that IT modifications are rolled out in a controlled, scalable way that minimizes disruption to business activities.
• Oversee that local Corporate IT services consistently achieve agreed service-level targets, balancing system stability with the need for continuous development.
• Track and communicate operational performance, key milestones, risks, and challenges, promoting transparency and prompt issue resolution.
• Accountable as Major Incident Manager for major incidents by steering resolution efforts and identifying subsequent improvement actions.
• Support the execution of strategic IT projects while promoting scalability and operational efficiency throughout the region.

Requirements

• At least three years of experience in IT operations, IT service delivery, or coordinating technical programs.
• Demonstrated skill in managing or coordinating IT system updates, change initiatives, or operational enhancements with a structured, controlled approach.
• Good grasp of change management concepts, including impact evaluation, stakeholder communication, and risk mitigation; practical experience in implementation preferred.
• Strong analytical and problem-solving capabilities with the ability to swiftly identify and resolve issues to reduce business impact.
• Adept at navigating uncertain environments and making decisions despite incomplete information.
• Proven project and initiative management skills with a successful record in delivering results under fast-paced conditions.
• Superior stakeholder engagement and communication expertise, capable of aligning both technical and non-technical groups.
• Skill in balancing system stability with ongoing improvements, comfortable with ambiguity and shifting priorities.
• Technical knowledge of network and system environments is a plus.
• Readiness to travel on short notice as business needs dictate.