Regional Admin Manager - Mumbai

Overview

The Regional Admin Manager for the Gold Loan Business is tasked with leading administrative activities across multiple zonal branches, ensuring the branches operate efficiently, comply with guidelines, and maintain infrastructure readiness while managing costs. This role involves supervising contract personnel, driving coordination among various departments, and ensuring uninterrupted operational support to foster business growth and adherence to governance standards.

Key Responsibilities

• Manage and oversee day-to-day administrative tasks across branch networks.
• Coordinate facility management including preventive maintenance, vendor relations, and asset tracking.
• Lead infrastructure projects including new branch establishments and site readiness.
• Ensure strict compliance with statutory laws and internal audits.
• Control administrative budgets, monitor expenses, and handle vendor payments.
• Supervise contract staff to maximize productivity and operational efficiency.
• Handle travel arrangements, logistics, event coordination, and liaise with cross-functional teams.

Organizational and Business Context

Aditya Birla Capital Limited (ABCL) is a leading RBI-registered NBFC with a nationwide presence and a lending book of approximately ₹139,500 Crores as of September 2025. ABCL serves retail, HNI, MSME, and corporate clients through a diverse suite of secured and unsecured loans including Gold Loans, which are a high-volume product demanding rigorous risk and operational management.

The Gold Loan segment requires meticulous handling due to its sensitive nature, emphasizing valuation accuracy, purity verification, and customer trust. The role demands balancing operational governance with cost management and quality service delivery across a large branch network.

Challenges and Impact Areas

• Managing extensive branch networks with varying operational demands.
• Ensuring timely infrastructure project delivery without business disruption.
• Maintaining compliance with applicable state and central regulations.
• Optimizing costs while sustaining service standards.
• Coordinating effectively among multiple stakeholders and vendor partners.

Additional Details

• Ensure upkeep and efficiency of facility management systems and asset lifecycle.
• Maintain statutory registers and prepare MIS reports to support audit and compliance functions.
• Lead vendor onboarding and infrastructure development projects at new branches.