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About Portico and Role Overview

Portico fosters a unique culture emphasizing dedication, growth, and an enjoyable work environment. We value diversity and equal opportunity, ensuring all individuals have the chance to advance their careers. We are looking for a courteous, welcoming Receptionist to join our team at the Milton Keynes office of a renowned bank.

This position serves as the initial point of contact for everyone entering the facility, tasked with delivering an outstanding front-of-house experience to colleagues, clients, visitors, contractors, and the general public. Operating from a ground-floor reception area accessible to all, the role demands a friendly, efficient, and professional demeanor to guarantee each visitor’s time on site is exceptional.

Primary Responsibilities

Offer a warm and professional greeting to all visitors, staff, clients, and contractors.
Serve as the main point of contact for reception inquiries, providing precise information and assistance.
Oversee visitor check-ins and check-outs, ensuring compliance with access and security protocols.
Distribute visitor badges and keep detailed records of visitor activity.
Manage meeting room reservations and assist visitors throughout their visit.
Develop and maintain positive relationships with colleagues, clients, contractors, and service providers.
Deliver a smooth and effective front-of-house service consistently.
Communicate confidently with stakeholders at all levels, including senior management and board executives.
Ensure the reception area is presented professionally and is well-maintained.
Collaborate with internal teams to enhance workplace and visitor experiences.
Proactively respond to inquiries, evolving situations, and changing priorities during the workday.

Work Schedule and Compensation

The role requires 40 hours of work weekly with shifts scheduled between 7:30 AM and 6:00 PM from Monday through Friday. The salary offered is £30,500 per year.

Candidate Profile and Qualifications

Ideal candidates will have a genuine enthusiasm for people and pride themselves on excellent customer service. Experience in sectors such as hospitality, retail, leisure, travel, or other customer-facing environments is valuable, especially for those seeking to transition into a corporate setting.

Friendly, approachable, and highly professional demeanor.
Strong passion for delivering impeccable customer service.
Effective communication skills and interpersonal confidence.
A welcoming, positive attitude complemented by a genuine smile.
Organized, proactive, and focused on solutions.
Able to cultivate relationships across all organizational levels.
Calm and reliable, maintaining professionalism amidst a busy environment.
Capable of working independently as well as contributing to a collaborative, high-achieving team.
Skilled at managing several priorities simultaneously without compromising service quality.

Essential Competencies

Excellent communication and customer service abilities.
Professional presentation and demeanor.
Meticulous attention to detail and strong organizational aptitude.
Confidence in engaging with a diverse array of visitors and stakeholders.
Ability to stay composed under pressure.
A positive, helpful attitude and readiness to support others.

Previous corporate reception experience is not mandatory; the emphasis is on a customer service mindset, eagerness to learn, and a commitment to crafting memorable experiences.

Additional Benefits

Generous holiday entitlement.
Pension scheme contributions.
Life insurance coverage.
Enhanced annual leave provision.
Refer-a-friend bonus program.
Employee appreciation voucher schemes.
Access to a 24-hour personal support helpline offering counseling and information.
Discounts through Choices platform for a wide range of retailers, hotels, cinemas, and more.
Comprehensive training and development opportunities via our Training Academy.

Receptionist

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