Receptionist / Front Office Executive

Job Overview

The Receptionist / Front Office Executive serves as the primary point of contact for customers, ensuring a welcoming and organized front desk environment. This role involves managing billing processes, handling payments, cash management, and coordinating smoothly with different store outlets.

Main Responsibilities

• Greet and welcome customers professionally while directing them as needed.
• Manage billing operations using software systems.
• Collect payments for delivered goods and services.
• Maintain accurate cash handling and accounting procedures.
• Coordinate effectively with managers of other store outlets.
• Ensure the reception area is clean, safe, and compliant with all relevant protocols.
• Support team goals by executing related duties as assigned.
• Respond promptly to phone calls and emails.
• Maintain general office cleanliness, organize files, and handle package sign-offs.
• Conduct stock checks and oversee inventory responsibility.
• Manage dissatisfied or irate customers, performing damage control and negotiating compensations to uphold customer satisfaction.

Terms and Compensation

The position provides a monthly salary ranging between 12,000 and 15,000 INR.