Project Manager - Strategy & Operations

About Health Growth Advisory Network (HGAN)

HGAN is a dynamic community of benefits and health plan leaders driving innovation in healthcare. Acting as trusted strategic advisors, we connect digital healthcare companies with key stakeholders to accelerate growth, enable actionable market intelligence, and provide strategic guidance that delivers impactful business results.

Position Overview

As a Project Manager within the Strategy & Operations team at HGAN, you will serve a dual role: collaborating closely with Relationship Managers while overseeing and enhancing HGAN's internal and client-facing products and operational frameworks. This role necessitates hands-on client delivery experience to drive meaningful product and process improvements. The ideal candidate has a passion for simplifying complex workflows, leveraging technology including AI, and enhancing team productivity in a fast-evolving environment.

Success Metrics in First Year

• Manage and organize multiple client projects to ensure consistent progress and alignment with timelines.
• Develop dashboards, reports, and trackers to increase project visibility and support decision-making.
• Become a reliable operational partner to Relationship Managers.
• Oversee several of HGAN's core internal products and programs, driving continuous enhancement.
• Lead cross-functional strategic initiatives to optimize organizational operations.
• Gather insights from client interactions to refine internal tools, workflows, and processes.
• Contribute to a proactive and high-quality client engagement experience.

Key Responsibilities

Client Delivery & Project Management

• Simultaneously coordinate multiple client initiatives, ensuring priorities, timelines, dependencies, and deliverables are on target.
• Maintain comprehensive trackers documenting project progress, risks, next steps, and results.
• Organize meetings, capture decisions and action items, and ensure timely follow-through among stakeholders.
• Lead recurring planning sessions to uphold accountability and forward momentum.
• Monitor service delivery metrics against agreed benchmarks and service levels.
• Facilitate client onboarding and ongoing adoption of HGAN products and services.
• Assist with periodic client updates including weekly summaries, monthly reports, and quarterly reviews.

Internal Products, Strategy & Operations

• Manage portfolios of internal products and strategic initiatives including advisor recruitment, onboarding, engagement, and operational systems.
• Own project timelines, stakeholder engagement, and continuous optimization for assigned products.
• Collaborate with organizational leaders to define needs, prioritize improvements, and implement initiatives.
• Evaluate processes regularly and propose scalable, efficient workflows.
• Identify opportunities to automate repetitive tasks via technology and AI to boost efficiency.
• Create documentation, templates, and dashboards to support company growth and maintain quality standards.

Collaboration & Communication

• Work in close partnership with Partner Success, Operations, Business Development, and Leadership to ensure priority alignment.
• Offer strategic input during team discussions and assist in solving operational issues.
• Establish and maintain strong professional relationships across departments through clear communication and reliable follow-up.
• Keep current on digital health ecosystem trends and continuously expand your expertise.
• Notify relevant stakeholders proactively regarding changes in product delivery timelines and involve necessary parties to enhance solutions.

Reporting & Business Insights

• Develop and upkeep various trackers, reports, and dashboards providing insights into client and operational performance.
• Analyze client and operational data to produce actionable insights supporting better decision-making.
• Track engagement metrics, project outcomes, and KPIs to identify trends and improvement areas.
• Ensure accuracy of data across client records, reporting tools, and internal systems.

Qualifications

Technical Skills

• Expertise in Google Workspace, specifically advanced Google Sheets functionalities like formulas, dashboards, pivot tables, charts, and conditional formatting for scalable tracking.
• Proficient in creating polished presentations and reports using Google Slides or PowerPoint.
• Experienced in using Slack for communication and planning.
• Familiar with project management and CRM tools such as Monday.com, HubSpot, Trello, or Asana.
• Comfortable adopting AI tools like ChatGPT, Gemini, or Perplexity to enhance productivity and strategic decisions.
• Strong capabilities in data management, reporting, and analysis.

Professional Skills

• Highly organized with excellent project management skills and a keen eye for detail.
• Ability to juggle multiple priorities and adapt to shifting deadlines confidently.
• Effective written and verbal communication skills, including summarizing meetings and composing executive-level updates.
• Proactive problem-solving mindset, risk identification, and fostering accountability among team members.
• Adept at building relationships with senior leaders, clients, and diverse teams.
• Curious, flexible, and eager to keep learning in a rapidly changing environment.

Ideal Candidate Traits

• Enjoys making sense of complexity and bringing order to intricate challenges.
• Notices small details others might overlook.
• Consistently drives projects forward with energy and focus.
• Excited about learning and applying new technologies and AI tools.
• Thrives in a collaborative, fast-paced workplace with evolving priorities.

Compensation and Benefits

The annual salary range for this position is $62,000 to $78,000, depending on experience and qualifications.

• Medical, dental, and vision insurance coverage.
• Paid time off and holidays.
• 401(k) retirement plan, if applicable.
• Opportunities for professional growth and development.
• Potential for performance-based bonuses aligned with company and individual achievements.

Equal Opportunity Employer

HGAN embraces diversity and is committed to creating an inclusive work environment free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Why Join HGAN?

Joining HGAN means contributing to meaningful change at a growing organization focused on the future of healthcare innovation. You'll collaborate with seasoned healthcare leaders and pioneering digital health companies while enhancing expertise in partner success, operations, project management, AI, and business strategy. Unlike conventional project management roles, this position offers a unique blend of client-facing work coupled with opportunities to shape and improve the internal systems underpinning our business, providing a comprehensive perspective on technology, processes, and people working together to create exceptional outcomes.