Project Manager

About AnewHealth

AnewHealth is a leading national pharmacy care management company dedicated to supporting individuals with complex, chronic health needs in their homes. Formed in 2023 from the merger of ExactCare and Tabula Rasa HealthCare, the company delivers extensive pharmacy services, full pharmacy benefit management, and tailored support for the Program of All-Inclusive Care for the Elderly. With a workforce exceeding 1,400 employees, AnewHealth serves over 100,000 patients across the United States.

Role Overview

The Project Manager role centers on leading initiatives that elevate patient experience, optimize clinical and technician workflows, and enhance operational results. This position involves overseeing cross-departmental projects to increase service quality, streamline escalation processes, and improve patient interactions, in partnership with operational leadership to ensure measurable improvements in quality, service, and cost-efficiency, along with sustained adoption of changes.

Primary Responsibilities

• Lead and coordinate multi-disciplinary projects aimed at enhancing patient satisfaction, service delivery, and operational productivity.
• Define the scope, establish success criteria, and set timelines focused on service quality, cost controls, and performance goals.
• Manage complete project lifecycles including detailed planning, implementation, and ongoing performance evaluation.
• Perform root cause analyses of patient escalations and transform insights into structured improvement initiatives.
• Create and execute corrective action plans with clearly defined measurable results.
• Facilitate alignment and coordinated execution among clinical, technician, and operational stakeholders.
• Develop and track key performance indicators pertaining to service quality and efficiency.
• Drive continuous advancements in patient engagement procedures.
• Assist in standardizing workflows, training methodologies, and escalation handling protocols.
• Communicate project results transparently, presenting key insights and strategic recommendations.
• Monitor the success and ongoing utilization of implemented improvements.
• Represent and uphold AnewHealth's core values throughout all interactions.
• Carry out additional duties as assigned.

Candidate Qualifications

• Minimum education requirement: High school diploma or GED.
• Preferred certifications: Certified Pharmacy Technician; college degree is advantageous.
• Minimum of five years' experience in areas such as patient engagement, healthcare service delivery, or call center operations.
• Demonstrated success managing projects aimed at enhancing service and process improvements.
• Proficient in root cause analysis, KPI development, and performance measurement systems.

Required Skills and Competencies

• Proven project management expertise with strong execution capabilities.
• Effective leadership of cross-functional initiatives without direct supervisory authority.
• Strong analytical skills with a focus on data-driven KPI development and monitoring.
• Experience in continuous process improvement and root cause problem solving.
• Excellent communication skills with a strong emphasis on patient-centered approaches.
• Skill in creating operational processes and training programs.

Additional Role Details

This administrative role requires abilities such as hearing, seeing, sitting, standing, talking, and walking. Flexibility to work extended hours when necessary is expected. The standard schedule entails an average of 40 hours per week with potential availability outside typical business hours to support customer needs. Travel may occasionally be required for operational support, events, or client meetings. This position includes supervisory responsibilities and is fully remote.

Benefits

Full-time employees are offered a comprehensive benefits package including medical, dental, and vision insurance effective from the first of the month following hire, flexible spending accounts, company-paid life insurance and short-term disability, voluntary benefits, 401(k) with company contributions, paid time off, and paid holidays.

Equal Opportunity and Work Environment

AnewHealth is committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or other legally protected statuses. The company fosters a drug-free workplace and requires applicants to be eligible to work in the United States. Local candidates are encouraged to apply and may self-identify confidentially during the application process.