Program Operations Associate

About YouthBuild Global

YouthBuild Global serves as the central organization for the YouthBuild movement, partnering with a broad international network of YouthBuild programs. Their mission centers on empowering opportunity youth—young individuals who are out of school and unemployed—to regain education, develop job skills, earn credentials, and emerge as community leaders. The organization supports its network through training, technical assistance, capacity building, leadership development, financial stability efforts, public policy advocacy, and coordinated program enhancements.

Role Overview

The Program Operations Associate is a multifunctional role dedicated to supporting the Program team’s administrative and operational activities. This position focuses on enhancing coordination across multiple areas including AmeriCorps and Department of Labor contracts, network engagement, grants management, and organization-wide convenings and events. The associate ensures teams remain organized, deadlines are consistently met, and events execute seamlessly. This role supports various program facets such as DOL Program Impact, AmeriCorps, and Network Engagement teams and reports to the Chief Program Officer.

Key Responsibilities

• Deliver daily administrative and coordination support to program departments across DOL Program Impact, AmeriCorps, and Network Engagement.
• Monitor project deliverables, timelines, and milestones; ensure follow-through on deadlines for program leads.
• Organize internal workflows, meetings, and communications to align multi-team efforts.
• Maintain accurate documentation, trackers, shared tools, and files to promote efficient program management.
• Assist with grant and contract administrative tasks alongside other operational priorities.
• Act as a liaison point to maintain priority and timeline alignment across program teams.
• Support onboarding processes, enhance internal communications, and improve cross-team procedures.
• Facilitate the streamlining of recurring processes, including quarterly meetings and program dashboards.
• Promote collaboration throughout the broader Program team.
• Manage shared systems such as Microsoft 365 and other tracking platforms to support documentation and team coordination.
• Identify and implement workflow and process improvements to boost program impact.
• Oversee data tracking and reporting for program initiatives.
• Coordinate logistics for in-person, hybrid, and virtual convenings, trainings, and events, including scheduling, vendor management, communications, and materials preparation.
• Develop meeting run-of-show documents and assist in event execution, participation tracking, and post-event follow-up.
• Use AI tools thoughtfully and ethically in line with organizational policies, ensuring accuracy and confidentiality in AI-derived content.
• Document and share best practices for AI tool utilization to enhance efficiency and collaboration.

Qualifications

• Minimum 2-3 years of experience in operations, program coordination, administration, or support in a dynamic, multi-team environment.
• Proven ability to support multiple projects or departments efficiently.
• Excellent organizational skills with strong attention to detail and project management capabilities.
• Experience providing logistical backup for events, trainings, or convenings.
• Proficiency with Microsoft 365 and other collaborative and tracking software.
• Basic knowledge of AI tools and eagerness to adapt to evolving technologies.

Skills and Personal Attributes

• Highly organized with meticulous attention to detail.
• Strong multitasking ability paired with dependable follow-through and sound decision-making.
• Effective written and verbal communication skills.
• Collaborative mindset and ease working across diverse teams.
• Adaptability, professionalism, and a commitment to service.
• Passion for YouthBuild’s mission and dedication to supporting youth and field teams.

Physical Requirements

May occasionally need to lift materials for events and assist with logistics related to in-person meetings or travel.

Compensation and Benefits

This role is classified as Grade 2 with a salary range from $55,000 to $60,000 annually. YouthBuild Global offers a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) plan with employer match, generous paid holidays, and access to an Employee Assistance Program for well-being support.

Equal Opportunity Statement

YouthBuild Global is committed to providing equal employment opportunities to all individuals regardless of age, origin, citizenship, disability, race, religion, veteran status, or any other legally protected status. Reasonable accommodations are available for qualified individuals with disabilities.

Location and Work Arrangement

This position is eligible for remote work from several states (MA, ME, NH, NY, DC, MD, NC, SC, GA, FL, WI, CA, TX) and offers options for in-person or hybrid work in Roxbury, Massachusetts.