Process Delivery Specialist - Human Resources Operations

About IBM India

IBM has operated in India since 1992, providing solutions and services across major industries such as financial services, healthcare, government, automotive, telecommunications, and education. IBM supports clients in navigating complex challenges through its broad capabilities and extensive presence in over 200 Indian cities either directly or through strong partnerships. Recognized as a leader in the Indian IT sector and an employer of choice, IBM India is known for its industry-leading employment policies and a diverse portfolio of research, consulting, solutions, services, systems, and software that distinctly sets it apart.

Role Overview

As a Process Delivery Specialist in Human Resources Operations focusing on recruitment, you will partner with various stakeholders to deliver end-to-end recruitment assistance. This role involves collaborating closely with clients, IBM’s operations team, and staff to manage talent acquisition effectively.

Key Responsibilities

• Handle partial ownership of the sourcing lifecycle, ensuring adherence to Service Level Agreements (SLAs) and acting proactively to meet objectives.
• Design, develop, plan, and execute strategic sourcing initiatives to build a qualified talent pipeline.
• Evaluate candidate suitability and apply innovative methods to generate candidate leads.
• Work with business leadership to define goals for the Global Delivery Centre.
• Use Applicant Tracking Systems (ATS) for candidate screening, maintain detailed selection criteria, update candidate statuses regularly, and address additional management requirements.

Education and Experience

• Minimum requirement is a Bachelor's degree; a Master’s degree is preferred.
• At least 1 year of direct sourcing and recruitment experience, ideally within ITES, BPO, or Recruitment Process Outsourcing (RPO) environments.

Professional Skills and Expertise

• Strong stakeholder engagement skills throughout requisition, sourcing, debriefing, and offer processes.
• Skilled in using social media and creative sourcing techniques for acquiring candidates.
• Experienced in managing partnerships and resolving challenging discussions professionally.
• In-depth knowledge of Talent Acquisition and related HR areas with the ability to understand business strategy and promote innovation.
• A consultative recruitment mindset, focusing on long-term relationships over transactional interactions.
• Familiarity with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) is advantageous.

Preferred Attributes

• Self-motivated and goal-oriented individual with a track record of achieving targets.
• Proficient in analyzing complex data, coupled with strong interpersonal and organizational abilities.
• Excellent verbal and written communication skills in English.
• Committed to enhancing technical knowledge through workshops, publications, and continuous learning.

Experience Required

1 to 2 years in recruitment or sourcing roles.