Part-Time Receptionist

About The House Hotel

The House Hotel in Galway blends style, luxury, and comfort, providing excellent accommodation situated in the city’s Latin Quarter. We invite applications to join our devoted and talented team committed to delivering outstanding guest experiences.

Role Overview

We are currently looking for a Receptionist to be part of our vibrant front of house team, welcoming guests and managing front desk duties to ensure smooth hotel operations.

Key Responsibilities

• Warmly greet and welcome guests upon arrival in a professional and friendly manner.
• Efficiently manage guest check-in and check-out processes using Opera Cloud PMS, following established standard operating procedures.
• Handle customer complaints courteously and escalate to management as required.
• Respond promptly and effectively to guest requests, inquiries, and feedback.
• Fulfill guest needs and preferences to ensure satisfaction.
• Answer telephone calls warmly, direct them accurately, and take detailed messages when necessary.
• Comply with hotel policies including Customer Care, Health & Safety, Fire Safety, and Security guidelines.
• Provide assistance to other hotel departments as needed.
• Stay organized and patient while managing multiple priorities efficiently.
• Develop knowledge about local attractions and areas to advise guests effectively.

Candidate Requirements

• At least one year of experience in the hospitality sector.
• Strong interpersonal communication skills.
• Fluency in both spoken and written English.
• Familiarity with Opera Cloud PMS is preferable.
• Competent in using the internet and Microsoft Excel and Word.

Benefits

• Opportunity to work in a prestigious hotel with a supportive and professional team.
• Potential for career advancement within a flourishing hospitality environment.
• Prospects for growth across the Choice Hotel Group.
• Meals provided during duty hours.
• Discount benefits within the Choice Hotel Group.