PABC Booking Clerk

Job Summary

This role involves working within a busy appointments call centre environment at Wrexham Maelor Hospital, handling bookings for various outpatient clinics and theatre procedures. The position requires learning Welsh language skills post-appointment if not already proficient.

Key Responsibilities

You will be part of a team managing patient waiting lists and scheduling their appointments. The role demands excellent communication capabilities, strong multitasking skills, and the ability to maintain composure under pressure.

About the Employer

Betsi Cadwaladr University Health Board is the largest healthcare provider in Wales, offering a comprehensive range of services including primary care, community services, mental health, acute and elective hospital procedures for approximately 700,000 people in North Wales. The organisation promotes an inclusive work environment with committed leadership at every tier and actively embraces equality and diversity initiatives, including the Disability Confident Employer scheme.

Additional Information

Applicants should frequently monitor their registered email accounts for recruitment communication. Submissions in Welsh are equally welcomed and will be treated without bias compared to English applications.

Qualifications and Experience

• Essential: GCSE Maths and English (grade A-C)
• NVQ Level 3 or equivalent, or relevant experience in a busy office setting
• IT proficiency, particularly with Microsoft Office packages
• Experience working in an acute hospital, GP practice, or call centre environment
• Strong communication skills—written, verbal, and telephone
• Ability to collaborate effectively within a team

• Desirable: Understanding of medical terminology and NHS systems
• Prior experience with waiting list management
• Previous NHS employment experience
• Competence in Microsoft Office usage