Operations Officer - Resource Allocation Unit

Overview

This role involves participating in a structured training programme culminating in continuous assessments and a final competency evaluation before managing tasks independently in a live environment. The position operates in shifts and emphasizes safety, efficiency, and coordination in aircraft stand and gate operations.

Role Purpose

Ensure safe and efficient aircraft stand and gate activities by managing resources, maintaining accurate operational data, and assisting with airport-wide decision-making.

Key Duties

• Plan and oversee aircraft stand and gate assignments adhering to regulatory standards including AIP, SMS, and the Aerodrome Manual.
• Balance operational constraints across apron, terminal, and other considerations in real time.
• Contribute to the updates of the Airport Operations Plan (AOP).
• Monitor aircraft movements through AOS and other operational systems and maintain precise records of operational metrics such as block times and stand usage.
• Update and maintain operational tools including AOS, AVDGS, ACDM, and track key performance indicators with high data integrity.
• Coordinate extensively with APOC teams, air traffic control, airlines, and handling agents, communicating changes promptly and escalating problems as necessary.
• Respond effectively to disruptions including adverse weather, emergencies, and special events like VIP visits, ensuring business continuity.
• Maintain detailed daily operational logs, support reporting, and contribute to continuous operational improvements and project tasks.
• Keep safety central to all activities, supervising ramp operations and escalating risks, while liaising with Airside Safety and Foreign Object Debris (FOD) teams.

Qualifications and Requirements

• Experience working in an active operational environment.
• Strong decision-making and problem-solving abilities, particularly under pressure.
• Attention to detail and multitasking capacity with accuracy.
• Effective communication and coordination skills coupled with good IT proficiency and numeracy.
• Commitment to safety and compliance in all operations.

Preferred Experience

• Experience in airport operations and familiarity with stand and gate allocation processes.
• Proficiency with AOS system and knowledge of aviation regulations such as AIP, SMS, and Aerodrome Manual.
• Understanding of the roles of ATC, airlines, and handlers.
• Experience managing operations during adverse weather conditions.
• Familiarity with local daa systems, AOP reporting, snow control, winter operations, AVDGS, and slot management is advantageous.

Additional Information

• Successful candidates must complete an aptitude assessment, clear a five-year background check including Garda Vetting, pass a medical examination, and meet all criteria to obtain an Airport Identity Card (AIC).
• The employer is an equal opportunities organization committed to diversity, inclusion, and ensuring accessibility with reasonable accommodations offered during the recruitment process.

About the Employer

A leading global airport operator with over 3000 employees across four continents, the company offers varied careers in sectors such as IT, finance, technical, operations, security, and customer service. Based at Dublin Airport—the primary international gateway in Ireland handling over 28 million passengers in 2022—the organization is undergoing extensive capital investments, resulting in numerous new opportunities.