Operations Manager / Office Manager

About the Role

We are seeking an Operations Manager / Office Manager based in the United States to become a vital operational partner within a growing service-oriented company. This fully remote role involves overseeing daily activities, enhancing operational efficiencies, and building scalable processes that foster long-term expansion.

The position merges duties related to office oversight, project coordination, customer operations, and team support. Collaborating closely with business owners, you will create structure, increase visibility, and ensure consistency across essential operational functions, making a tangible impact on customer satisfaction, internal workflows, and business outcomes.

Key Responsibilities

• Manage daily office operations including customer service workflows, scheduling, dispatch coordination, compliance tasks, administrative processes, and following up on cash collections.
• Supervise customer service, scheduling, and dispatch performance, promptly addressing operational challenges.
• Track project progress from booking to completion and invoicing, proactively identifying risks and resolving delays.
• Monitor job costing, profit margins, and operational metrics while escalating issues and proposing improvements.
• Coordinate with subcontractors regarding permits, material orders, inspections, and other external services.
• Maintain precise records using field service management software such as HouseCall Pro or equivalent platforms.
• Assist in hiring, onboarding, and managing office and operational staff.
• Prepare regular operational performance reports focusing on job completion rates, backlog status, aging tasks, and workflow efficiency.
• Ensure accurate payroll processing, accounts receivable monitoring, document management, and compliance adherence.
• Maintain clear communication with all stakeholders while continuously refining operational systems and procedures.

Candidate Requirements

• Minimum of 2 years’ experience in operations or office management, project coordination, or a similar capacity.
• Preferably experienced with home services, trades, HVAC, plumbing, or field service industries.
• Proficient in field service management tools like HouseCall Pro, ServiceTitan, Jobber, or related software.
• Excellent command of English, both written and verbal.
• Ability to juggle multiple priorities independently and efficiently within a remote work environment.
• Strong organizational aptitude with a focus on operational precision and process enhancement.
• Experience in generating reports, analyzing KPIs, and leveraging data to inform business decisions.
• Effective collaborator who can work well with distributed teams and business leaders.
• Desirable skills include direct knowledge of plumbing or HVAC industries, understanding of job costing, P&L management, and prior experience managing remote or hybrid teams.

Benefits

• Up to $1600 monthly salary depending on experience.
• A guaranteed annual bonus equivalent to one month’s salary.
• Additional performance-based annual bonus of up to 1.5 times one month’s salary based on quarterly results.
• Inclusive health benefits package covering health, life, vision, and dental insurance for employees and their dependents.
• 16 paid time off days annually.
• Fully remote working environment with ongoing support and opportunities for professional growth.
• Access to team collaboration tools, regular check-ins, feedback sessions, and development support.

Additional Information

This role is managed on behalf of a partner company that handles all application reviews and next hiring phases. The hiring decisions and future interview steps are conducted by the partner's internal team.

Applicant data will be processed in compliance with relevant data protection laws, including GDPR, enabling application review and communication with employers. Artificial intelligence technologies may assist in application assessments, but final hiring decisions are made by humans.