Operations Lead - Simon Carter

Company Overview

Aditya Birla Lifestyle Brands Limited (ABLBL), belonging to the Aditya Birla Group, ranks among the leading branded apparel firms with a diverse portfolio of marquee lifestyle labels. As of March 31, 2025, the organization operates retail spaces spanning over 4.6 million sq. ft., including 3,253 exclusive brand outlets, a presence in more than 38,000 multi-brand outlets, and upwards of 7,000 shop-in-shops in department stores nationwide.

The brand collection boasts India’s most reputable and long-established names such as Louis Philippe, Van Heusen, Allen Solly, and Peter England—all exceeding 25 years of legacy. Their consistent growth is fueled by design-driven innovation, expanding categories, and operational excellence across formal, casual, and occasion wear.

ABLBL has strengthened its foothold in innerwear and athleisure with Van Heusen Innerwear, scaling its distribution swiftly across India. Furthermore, strategic alliances with international brands such as Simon Carter, American Eagle, and Reebok enhance the portfolio. American Eagle stands out as a premium denim favorite, Reebok has broadened its multi-channel presence since its 2022 transition into ABLBL, while Simon Carter consolidates its role in premium menswear through unique design and curated collections.

Role Overview

The company seeks a highly motivated and analytical Operations Lead to steer complete business operations across Retail Stores, Large Format Retail (LFR), and E-Commerce divisions. This role's primary mission is to boost operational effectiveness, optimize inventory, enhance sales outcomes, coordinate supply chain activities, enrich customer experience, and improve profitability across all sales channels.

Key Responsibilities

• Oversee daily operations in Retail, LFR, and E-Commerce units, ensuring smooth execution of sales and processes.
• Develop and enforce standard operating procedures (SOPs) for uniform operational standards.
• Track operational KPIs rigorously and deploy remedial measures to meet targets.
• Manage inventory planning, replenishment, and stock optimization in coordination with procurement, warehousing, logistics, and business teams to guarantee product availability.
• Minimize incidences of stock shortages, overstocking, and operational waste.
• Enhance inventory accuracy and visibility through robust controls.
• Lead end-to-end e-commerce operations including order processing, fulfillment, returns management, and customer service liaison.
• Ensure prompt order fulfillment and efficient delivery performance.
• Collaborate with marketplace partners, digital teams, and logistics entities to upgrade customer satisfaction.
• Support retail and LFR store operations to ensure strict compliance with merchandising, stock availability, and service standards.
• Resolve operational challenges by partnering closely with sales teams and retail associates.
• Initiate efforts to increase productivity and profitability at both store and partner levels.
• Identify and implement process improvements, including digital automation and cost-reduction projects.
• Create performance dashboards and reporting tools for ongoing operational visibility.
• Build and nurture effective relationships with internal stakeholders including Sales, Supply Chain, Finance, Customer Service, Marketing, and IT, along with external vendors, logistics providers, and retail accounts.
• Lead and mentor the operations team fostering a culture of responsibility, teamwork, and continual progress.
• Set clear performance goals and facilitate employee growth initiatives.

Qualifications and Experience

• MBA degree preferred.
• Between 6 to 10 years’ professional experience in Retail Operations, Sales Operations, Supply Chain, or Business Operations.
• Exposure to premium apparel, accessories, lifestyle, or luxury brand sectors is advantageous.
• Demonstrated ability managing Retail, Large Format Retail, and E-Commerce operations concurrently.