Operations Administration Assistant

About the Opportunity

Busways Group, a well-established transport provider, is seeking an enthusiastic Operations Administration Assistant to join their Ryde depot in New South Wales. This full-time opportunity is ideal for those with prior administrative experience, a knack for customer service, and a desire to support critical operational functions in a fast-moving environment.

Key Responsibilities

• Deliver front-desk reception services, including answering queries, greeting visitors, and managing lost and found items.
• Offer comprehensive administrative assistance in areas such as banking, handling petty cash, ordering supplies (including uniforms), procurement, and overall office management.
• Participate in operational support by helping with charter reservations, answering driver-related questions, updating student transport information, and keeping accurate records of daily operations.
• Collaborate with both internal and external partners, including drivers, educational institutions, customers, and governmental entities like Transport for NSW.
• Assist with compliance measures, such as coordination of audits, facilitating drug and alcohol test administration, managing induction processes, and updating operational documentation.

Requirements

• Background in administration or operational support, preferably within a high-volume, customer-facing setting.
• Proficiency with Microsoft 365 (Excel, Outlook, and Word), along with the capability to adapt to new technological systems.
• Demonstrated organizational talent for multitasking, meeting deadlines, and maintaining accuracy under pressure.
• Excellent communication abilities, both written and spoken, to cultivate productive relationships with a wide range of stakeholders.
• Attention to detail, problem-solving initiative, and adherence to company policies and procedures.
• Eligible to work in Australia (citizenship, permanent residency, or other valid, unrestricted work rights).

Employee Benefits

• Opportunities for professional development and career advancement.
• A friendly, team-focused workplace featuring regular social gatherings and team lunches.
• Generous employee referral incentives.
• Use of secure on-site parking at no cost.
• Discounted fitness access via the Fitness Passport program.
• Access to confidential support through the Telus Health Employee Assistance Program.

Additional Information

• This role offers an initial 12-month fixed-term contract, with a high likelihood of transitioning to permanent employment after the contract period (conversion rate above 90%).
• All applications will be acknowledged via email. Submittals should include a cover letter and an up-to-date resume outlining your qualifications for the position.
• Busways champions equal opportunity in employment and welcomes applicants from all backgrounds, including Aboriginal and Torres Strait Islander people and those from culturally diverse communities.
• Please note, agency applications are not being accepted for this role.