Online Reputation Management Executive

Overview

We are seeking a knowledgeable Online Reputation Management (ORM) Executive to enhance our team located in Abu Dhabi. The successful candidate will have expertise in digital communications, social media oversight, and managing brand reputation online, responding promptly and professionally to digital interactions.

Key Duties

• Keep track of online discussions, social media channels, forums, and news media to detect mentions of the brand and spotlight potential concerns.
• Evaluate public sentiment and compile comprehensive ORM reports on a daily, weekly, and monthly basis.
• Identify reputation threats swiftly and propose strategic responses.
• Collaborate across departments to ensure issues are addressed promptly.
• Monitor developing trends, conversations, and competitors to deliver strategic insights.
• Maintain ORM dashboards and track key performance indicators.
• Offer support in crisis communications through real-time monitoring and reporting.
• Guarantee all replies and communications comply with client-specific brand standards and communication policies.

Candidate Requirements

• Minimum of two years’ experience in online reputation management, social media, digital communications, or related fields.
• Proficiency in analyzing data and preparing reports, familiar with social listening and monitoring platforms.
• Exceptional verbal and written communication skills in both Arabic and English.
• Currently residing in Abu Dhabi.