Multi Site Space Coordinator

About the Role

WOTSO is looking for a Multi Site Space Coordinator to join their Canberra team. This full-time position involves working on-site from Monday to Friday at the Dickson location, with occasional support at Woden and Symonston spaces. Ideal for individuals with experience in retail, hospitality, or customer service, this role combines administrative duties with front-facing customer engagement, event hosting, and maintaining an inviting environment for members.

Key Responsibilities

• Provide operational support across multiple locations by traveling as required and covering for planned or unexpected team absences.
• Offer proactive hands-on assistance to colleagues based on specific site needs.
• Serve as the front of house by greeting members and guests warmly and professionally.
• Handle member inquiries via in-person contact, telephone, and email.
• Organize and host community events and activities to enhance member engagement.
• Create and distribute communications targeted at members and assist with Instagram content and local marketing efforts.
• Prepare spaces daily, including setup and pack down for events and meetings.
• Manage stock inventory, consumables, and place site orders when necessary.
• Facilitate onboarding for new members ensuring they feel welcomed and comfortable.
• Process payments, update memberships, and maintain CRM information accurately.

Desired Qualifications and Attributes

• Experience in retail, hospitality, reception, or customer service roles.
• Willingness to take initiative with a hands-on approach; no task is too small.
• Friendly and confident communicator comfortable interacting with diverse individuals.
• Strong organizational skills with the ability to multitask effectively.
• Physically capable of standing and moving throughout the day.

Benefits and Workplace Culture

• Opportunity to work in a bright, modern, and creatively designed workspace.
• Reimbursement available for travel expenses related to work.
• Join a supportive team that values community and fosters connection.
• Enjoy a dynamic role where every day brings new tasks and challenges.
• Comprehensive training and onboarding to support your development.
• Access to exclusive employee perks including Friends of WOTSO and wellbeing programs.
• Employment with an Australian-owned company recognized as a Great Place to Work™ for three consecutive years.
• Clear possibilities for career progression within the organization.
• Consistent work schedule: Monday through Friday with no weekend or late-night shifts.