Mobility Operations Coordinator

About Red Sea Global Hospitality

Red Sea Global Hospitality is at the forefront of sustainable and innovative luxury tourism, dedicated to exceptional guest experiences and fostering a collaborative and respectful work culture rooted in responsibility and passion.

Role Overview

The Mobility Operations Coordinator works within the Guest Experience department at Shebara Resort, focusing on comprehensive coordination of marine and land transport linking the resort with the broader Red Sea area, including transfers to and from the airport. Reporting to the Assistant Guest Services Manager, this position manages daily operations involving marine and land logistics, liaises with government authorities, and ensures smooth guest and colleague transport experiences.

Key Responsibilities

• Manage all marine coordination efforts between Guest Experience and government authorities such as the Coast Guard, Port Authority, and marine police.
• Prepare and disseminate daily marine reports by verifying sailing schedules and weather conditions throughout the day.
• Handle last-minute sailing adjustments by coordinating promptly with captains, the Mobility team, Destination Management Company (DMC), and Marine & Coast Guard officials.
• Maintain detailed movement logs, manifests, and permits aligned with regulatory requirements.
• Coordinate land transportation schedules involving airport and marine terminal transfers, matching vehicle and driver availability with flight and boat schedules.
• Collaborate with airport authorities, ground handlers, and transport service providers for permits, gate access, and guest meet-and-greet services.
• Address sudden changes in land transportation due to flight delays or itinerary modifications, maintaining accurate vehicle and passenger records for audits.
• Work with Guest Experience and Butler teams to align boat schedules with guest and VIP arrivals, departures, and special requests.
• Monitor weather and sea conditions proactively, communicating necessary changes to ensure seamless guest journeys.
• Serve as a reliable communication point for changes in guest sailing plans, ensuring clear and reassuring information delivery.
• Organize employee boat sailings including shift rotations, onboarding/offboarding movements, and supply runs, ensuring proper permits and documentation.
• Assist with emergency bookings for boats, coordinating quickly with relevant authorities and companies.
• Maintain accurate manifests for employee transport and sailings.
• Act as the main contact for boat captains, crew, ground transport drivers, and vendors, providing daily briefings and ensuring adherence to schedules and safety standards.
• Coordinate daily logistics with Marine Operations, Security, Engineering, Housing, and Guest Experience teams.
• Lead or assist in incident reporting and activate emergency transport protocols in coordination with Security and Engineering departments.

Candidate Profile

Ideal candidates have prior experience with Red Sea Global or in similar hospitality or island resort logistics, including coordination of ground and marine transport and engagement with government or regulatory bodies. Familiarity with marine safety certifications, Saudi maritime regulations, Arabic language, and local transport procedures are desirable.

Performance Metrics

• Reliability and punctuality of boat and land transfers for guests and staff.
• High guest satisfaction across all transfer experiences and excursions.
• Full compliance with permits, manifests, and regulatory documentation, ensuring audit readiness.
• Efficient use of vessels and vehicles in line with budget constraints.

Compensation and Benefits

• Competitive salary package.
• Professional development opportunities through targeted training programs.
• Access to exclusive perks and complimentary hospitality nights within the company.
• Health insurance coverage during employment.
• A diverse, inclusive, and supportive workplace culture valuing teamwork and mutual respect.
• Employee recognition initiatives.

Inclusivity and Accessibility

Red Sea Global Hospitality is dedicated to diversity and inclusion, welcoming applicants from all backgrounds and providing accommodations during the recruitment process to meet individual needs.