Job description

Job Summary

We are seeking a diligent MIS Analyst to prepare and manage comprehensive Management Information System reports, primarily focusing on collections, recovery, and performance productivity within a BPO or BFSI environment.

Key Responsibilities

Generate daily, weekly, and monthly MIS reports capturing operational performance.
Monitor collection, recovery, achievement metrics, and overall productivity.
Develop Agent-wise, Team Lead-wise, and Process-specific performance reports.
Analyze Target versus Actual achievements, identifying performance shortfalls.
Maintain bucket-wise collection MIS data.
Prepare Daily Sales Reports (DSR), Month-to-Date (MTD), Week-to-Date (WTD), and monthly dashboards for management review.
Ensure accuracy and currency of operational databases.
Collaborate with Operations and Team Leads to validate and reconcile data.
Deliver actionable performance insights and reports to management.
Manage incentive calculations, productivity tracking, and miscellaneous MIS requests.
Continuously improve and automate existing MIS and reporting workflows.

Required Qualifications and Skills

2 to 3 years of MIS experience, preferably within BPO Collections, Recovery, or BFSI sectors.
Proficient in Advanced Excel features including Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, COUNTIFS, IF functions, Charts, and Dashboard creation.
Strong familiarity with Collections and Recovery Key Performance Indicators.
Excellent analytical mindset with strong numerical aptitude.
High attention to detail and accuracy in data handling.
Capability to manage MIS reporting independently with minimal supervision.

Additional Preferences

Experience with Personal Loan, LPL, Bucket X, Penal Recovery, Bad Debt management, or Telecalling Collections is a plus.

Compensation and Employment Details

Monthly salary range: ₹22,000 to ₹25,000.
Preference for candidates who can join immediately.

MIS Analyst